Hotel Aaron

This was a bad experience. You arrive at the location and they give you the room in another building. The room that they give us wass horrybe, had old furniture and verry bad smell. We wanted to change the room but they sayed that there are no available rooms. In the picture they present you a verry nice modern room but in reality is not. If you want a good experience in venice just don’t go at this hotel. They gave us a room with twi double beds . We asked for a room with one king bed. You don’t feel safe in the room because you have a giant pvc wall the separates you from the street.

We had visited Venice and we stayed in this hotel. But the rooms were very small and very hot because of no ventilation. We tried to switch on the Air Conditioner but it only gave hot air. When we complained about this to the reception, they said they cannot help, we have to switch off the A/C because in May it doesn't function. This is very poor service

Hi
I wanted to share a story I had in this hotel. It is a pretty distressing story actually. It started like this: I checked into my room and it was very very hot. I asked the front desk to turn on the air conditioner and they told me that there is a law in this area not to put on air conditioning from October to may. I was really disappointed so they told me they can offer me fans and I said it's fine I will open the windows. The following early morning I woke up in horror. A stranger is facing me. I tried orienting myself and started yelling. I asked him what are you doing here?! Who are you?! so he told me that he is the manager and he is checking if everything is ok. I didn't really believe him and anyways told him that even if he is the manager what are you doing in here?? so he left. I was terrified and couldn't fall back a sleep. I also couldn't figure out how he came into my room. A few minutes later I saw someone by my window. I wasn't sure it was the same person because it was dark but at this point I got furious. Where am I sleeping? What's going on? Am I safe here? I asked him why are you here? so he told me that he is the manager and there is a gas leak in the hotel and everyone needs to leave. At this point I realized that it's the same person so I just shut the window. But I did get very confused so I went out of my room and asked other ppl if there was a gas leak and they said yes. So by now I really got overwhelmed. I was so tired and I didn't know what to do. Do I need to leave the hotel or is this just a thief? I was too tired so I decided I'm not leaving the hotel. I will just leave the window open so there is no carbon monoxide. Later we went to check out. We were in a big rush but I was still under shock and I started sharing the story to the front desk. To my disbelief they said that I took in this stranger and I helped him with theft. And now they asked me to pay 150 euro, if not they will call the police on me!!!!!
I was in a big rush to catch my flight and had no choice but to pay the money.
Words are extra to explain this UNBLIEVABLE HORRIBLE SITUATION.

I tried wrapping up my brain why talking to him by the window is helping him in theft. I SPOKE to him because he was BY MY WINDOW after shocking me in MY ROOM in middle of MY SLEEP and he is persuading me that there is a gas leak and I need to leave. Again I'm trying to wrap up my brain to get a clue why they came to such a conclusion. I was SHOCKED, SCARED, DISTURBED in the early morning AND I HAD TO PAY A PRICE FOR THE CARELESSNESS OF THIS HOTEL. (And as you can see that they added in the google reviews that I also hugged him and that is obviously a lie.)

I sent this letter to the hotel personally I did not want to write a bad review and I believed that after explaining the situation they will compensate me. But instead they kept on saying that I helped in theft and also they said that i took in another person in the room which i didnt know its the Italian law and I paid for him.

I think this letter speaks for itself. So if you don’t want to find yourself in middle of the night with a stranger in your room and the hotel should blame you for it, THEN STAY AWAY.