Life Hotel Seaview & Spa

Our family room/disabled room was located on the bottom floor. I thought we would have some sort of sea view, but in any case, the room was terrible. Faded out windows, dark and claustrophobic. We couldn’t open windows as it opened onto the cafe seating area, where other guests had direct view into the room. We had problem with air conditioning twice and there was no manual to help rectify it, other than consult reception and we were told to not open windows as it will turn off the AC. The furniture was to a low standard and the room generally needs some care. We were not impressed by one particular member at reception. I stood there for some time waiting until she finished typing. She looked at me and continued typing. I then had to ask her if she could assist me. She had a very unpleasant manner and while she was dealing with me she then dealt with another guest! The nicest people were the breakfast staff and bar staff who were very helpful. I don’t believe the rate that we paid overall was worth the room and experience. It was unfortunate as we were so looking forward to staying.

Google you need to post this so others are warned.
Can you see why this hotel has bad reviews. They have horrible customer service.
My husband and I were going to be in the area. We live in northern Italy. My husband is going for a work trip and invited me to come along. We also have two cats that travel with us. We usually book an airbnb,  but I didn't like what was offered in the area. So we looked at hotels.
From the start, the delay in reply with this hotel about my inquiry was a problem. I understand there's a language barrier. I understand Italian, but I have trouble speaking in Italian. My husband is Italian and born here. I did offer for them to speak with him. But it was ignored.
My husband saw the messages and screenshots I took of the various price quotes from this hotel. I told him I felt like it's a scam, and he advised me it is a scam and that it's very common here. Which I'm fully aware of.
I'll try to keep this short.
So the hotel says they offer better deals if you book directly with them. That's not true. Use booking.com. if you are desperate to stay here. Though there are much better hotels in the area.
They quoted me 2881.50. For just the room itself. This rip-off price did not include anything I inquired about. I asked if it included the cost of the pet stay? No reply to that. It didn't include the spa packages I inquired about that they offer on the site. Nothing. She person who replied to me ignored my questions a few times until I kept asking her to please answer. Why such a high quote? Do a breakdown of the cost? This also didn't include parking, which there's two options. Not stated on their site. There's free parking and paid parking.
Pretty much they charge you whatever they feel like it. They don't honor the website and do a lot of bait and switch tactics. Apon seeing this behavior, I bet if we were stupid enough to book here, they would find ways to add more fees. This is why we avoid hotels in italy and usually stay at airbnb.
The booking.com quote was $2,056. For 23 nights. Includeding taxes and pet fees.
The cost for 23 nights booking on their page not calling them or emailing is 2.088,18. So why did they try to scam me to pay 2881.50?
See the screenshot photos I added showing the scam tactics.

This hotel is in front of the sea and it is magic! But absolutely lack of welcome and courtesy, both at the restaurant and at the SPA. When I arrived at lunch time I asked if it was possible to eat but I was absolutely not greeted with courtesy and hospitality and I was asked if I had booked. After waiting 10 minutes for the table to be set, I left. Same procedure at the SPA, absolute absence of empathy, the essential thing was to have informed me that the SPA closed at 8pm and therefore it was important to remove the disturbance. I will never return to this hotel again, there is still a long way to go...!