iGV Club Baia Samuele

I was here for a conference for which the location was fine but i would not spend my summer holidays here.

Let’s start with the good things:
The village is very large and has multiple pools and many free activities - I really liked archery but people were also enjoying free canoeing. The village is well gardened and pretty nice. The beach is amazing and clean. A massive (positive) contrast to the terrible beaches in Catania.

The food is mixed. Meat & sweets were usually good, sides usually weak. Coffee is only available during breakfast.
Beverages at the bars are insanely expensive (7€ for a beer) and you have to use a stupid prepaid card.

The bungalow rooms were awful. They’re surprisingly spacious but are dated and uninviting. They also have weird metal doors that you have to lock making the place dark due to no windows and look like a prison cell. My room was also full of flying ants that would land on my face at night. So my nightly ritual was killing ants. Unfortunately the room service opened the bathroom windows every time to invite even more of those pests.

The resort is secluded and unless you have your own car, it is not worth going around the area. This resort is good for families with children as there are lots of activities for them. The beach is very good and the sea very clean and clear.

This is my second time at this resort. It is so peaceful, surrounded by trees. Beach is amazingly beautiful. Pools- you are spoilt for choice. The animation team is great!!!We had a soft spot for Tommaso, he was so humble and kind and funny ...but truly all of them were great 😁 The staff at the pool bar were always gentle and professional too. Perfect place if you want to relax, especially with kids. Kids clubs are amazing, however kids need to know Italian, as most of the team are Italian speaking only.

- No iron but they stated in their website each room have some iron.
- Quality of food was mediocre, especially for the breakfast variety of healthy options were low (more carbs and sugary options than protein and veggies for breakfast).
- there were no tea/coffee maker in rooms.
- they said tap water in rooms are not drinkable but they did not reload bottle of waters in room as well.
- some staff in their beach restaurant were not very friendly. but the ones in reception and bar were quite friendly.

in general comparing with other hotels it seems to be an overrated one.

We spent one week here. We stayed at the bungalows in the garden and had noisy neighbours who used to smoke outside.
The food was ok, there were things that were very good and things less good. I did find the buffet a bit boring and repetitive.
The staff was quite nice and friendly, the entrateinment team was good and always smiling.
The Reception and check in were terrible. Really bad organised. I find it ridiculous to have people who cannot speak English working at the reception.
Definitely need to do a better job in that area.
The room was ok, not hot despite the heat which was great.
Pools need maintenance. Careful to the cotto around the pools, during the hottest hours it becomes so hot our children burnt their feet(under soles and toes) and one other girl ended up bleeding
The beach and sea deserve 5 stars.
Prices at the cafe are incredibly high.
In general we had a pleasant stay but not sure it's worth the money.