Hotel K2

I accidentally booked my reservation for the wrong date. Within an hour of booking, I contacted the hotel to explain my mistake and request a refund. Unfortunately, their response was : “sorry, that is the policy”

Therefore, now I have to say that : “sorry that is my review”

Good reviews and nice photos convinced me to book the hotel. At check-in I was told that my room is in the annex and brought to a residential building round the corner. The room was very basic and had a number of issues with it (more on this later). In the morning I checked the building out on Google maps and it came up as Hotel St George with a rating of 3.7, compared to 4.5 for Hotel K2. When I complained, the receptionist was very defiant (clearly she had that conversation many times before) and pointed out that my booking mentions that the room is in an annex 50 meters from the hotel, and that the room category was showing accurate pictures of the room. At no point did she express any sympathy towards my disappointment or offered any token of compensation. She did however say that I had received an upgrade to a triple room, not that me and my husband needed an extra bed. She also implied the room was cheap (at over 220 euros per night!) and the rooms in the main building were much more expensive. Such a dishonest way to do business, relying on the customer to read the small print or be sorely disappointed.
Other issues we faced were:
- dirty wine glasses left in the room before we checked in
- tiled floor in the room was extremely cold, unless you had slippers on it was unsuitable to walk on
- the walls were paper thin, we could hear people in the lavatory in another room as if they were next to us
- we were only given one room key; when I forgot to give the key to my husband and he needed to get in, it took ages for the housekeeping to let him in, and then they wouldn't let him keep the key, so he had to leave the door unlocked when going out again
- room service barged into our room using their key at 8 in the morning on the last day after only knocking once, despite the Do not disturb sign on the door.
Judging by the other reviews, the rooms in the main building are fine, but I don't plan to find out for myself.