BAD MOOS - Dolomites Spa Resort

My recent stay at Bad Moos can only be described as an extremely disappointing experience. Despite the hotel's claim of being a 4-star establishment, my time there was marred by numerous issues and lack of basic services.To begin with, upon arrival, there was no welcome representative to greet guests or assist with check-in procedures. This lack of hospitality set a negative tone for the entirety of my holiday.The problems continued with the overbooking of my room, which led to a stark contrast between the advertised images and the reality of the outdated and poorly maintained accommodations. The room was in desperate need of renovation, with worn-out furnishings and a lack of attention to detail.Furthermore, the state of the hotel's interior was appalling. Dirty and damaged carpets greeted guests upon entry, setting a dismal tone for the entire stay. The lift was a particularly concerning aspect, with dangerous hazards such as broken pieces of metal, posing a significant safety risk.As someone who values positive travel experiences, I cannot overstate the disappointment I felt during my time at Bad Moos. The complete lack of adherence to basic standards of cleanliness, safety, and comfort is inexcusable for a purported 4-star hotel.In conclusion, my experience at Bad Moos was extremely disappointing. I strongly advise against choosing this establishment for your accommodations, as the numerous issues I encountered overshadow any potential positives.

We were told that there was a kitchen in our apartment, Maybe there was and mayyybeee if you wait for like an hour you will get the water to boil. We had a 4 person apartment and 2 of the mats were fine but 2 of them were just too short, not even 190 cm. Otherwise the location is right next to the slope so thats really nice and the wellnes was also nice even though they tell you that its open till 20 00 and than kick you ať 19 30.

First I booked the hotel 3 months in advance. We got the room that was different from what was in the picture. We asked for a change but were asked to add an additional fee. The receptionist was demonstrably impatient when we were asked to choose the dishes for dinner. The spa is not organized, the saunas are illogically scattered. At breakfast we asked for an omelette with cheese, onion and after. We got an omelette with ham. and in the second instead of onion and mushrooms. Price per night is not justified!!!!