Hotel Royal & Spa

In reality the hotel is not more than 4*, it is quite outdated. Room was clean but with the strange smell.
The breakfast was awful - poor choice - I really don’t know who likes the salads with mayonnaise for breakfast.
Anyway all food looked not so fresh - the sausages had strange smell, the cheese was dry on the borders, the vegetables seemed to be outside several days, it was smb’s hair inside of the croissant So we paid 170 euro and left hungry .

This place takes a fee for reservations at their restaurant, whick is supposed to be deducted from bill at the end , the fee is to tune of 100 dollars US , got our bill and first thing waitress stated was fee was removed , after looking over receipt the fee was never removed , waitress tried to pocket the fee for herself, wonder how many clients they do that to. Luckily we didn't have many drinks so we were able to catch on , but I wonder how many tables that people may be a bit tipsy get dupped out of their reservation fees. SHADY BUSSINESS PRACTICES

Room was nice and big but service was terrible.

1st of all when we checked in they said jakuzi is broken. It was broken before us when we were leaving,it was still broken. Also swimming pool temperature is not enough hot. Also if 4 couple come to pool at the same time,you dont have enough space to put tour belongings around pool. We left on the floor our stuff couple time.

2nd if you are planning to park your car its very tricky. They say they cant book your parking bay but when we were leaving they tried to charge us for parking which we couldnt manage to park. Lots of people are coming and going and most of them dont stay at hotel but they use parking. We were witnessed 4 days this situation.

3rd there is a pub downstairs and so noisy. There are lots of drunk people make noise and stayed at hotel for a night and left next morning.I dont know for what purpose they use hotel.

4th there is no way to come hotel with buggy or wheelchair from front door. You need to go all the way back of the hotel.

5th breakfast is busy at the weekend morning and they dont have enough space at restaurant.

6th when we were leaving tried to speak with manager but manager wasnt at hotel on saturday afternoon. They have only receptonist who cant solve your problems. Check your cctv you will see there is no manager on duty 11th of february.

They supposed to email us till today but they might be really busy open and close car parking gate door so noone emailed to us.

Everybody can see my reviews and I dont give 1 star easily to businesses but they are far away from customer service,hospitality.

I dont recommend to stay here if you dont want to have these kind of problems on your stay.
Im sure there are better place in city ,we just werent lucky. I wont planning to back city in future but if you will stay at this hotel dont forget about our experience.

P.s I will share my experience at Sheraton Krakow soon. So you can see difference between hotels.