Mercure Jelenia Gora

+ Positive side:
it is s 20 walk to the pastel colored town square which means you left this ugly boring hotel
- Negative side:
the room is awful, nothing has happened in 35? years, it is totally worn down. The pillows cheapest possible. Of course no sockets to charge your phone and laptop, you have to pull out lamp cords.
No AC, clammy air.
Dinner in the restaurant, really bad buffet. Does not taste good at all. The dessert cake with cream looks several days old. Staff acts like they hate their jobs. Expensive, wine is 30 zloty per glass.
Small old indoor pool smells strong of chlorine, extremly small both gender changing room.
The hotel facade is also worn down.

Terrible service, Do not stay there Planned a business trip with former CEO arranged and paid for the hotel. Informed them of late arrival but once we arrived we could not get in the hotel. no reply no call we have been stranded for 3 hours with no place to stay since they closed reception at 9pm. and we arrived at 10pm Not a hotel worth visiting

This first time, I encountered overbooking in a hotel with a room downgrade. Booked apartment and instead got small room. It was really small and not suited for 3 people.

The food is very tasteless, just dull. The beer is disgusting, served in old glasses, one of them smelled vodka and taste of vodka was in the beer.

Contrary to the modern and clean rooms advertised online and in the hotel lobby the rooms seem to have last been updated in the 1930s with decor that gave my elderly mother in law flashbacks of her early childhood. The internet is so impressively awful it might as well not have been installed, I have experienced a more reliable connection in the heart of the amazon rainforest. It makes no sense at all that it should be so abysmal here. We were absolutely appalled when the housekeeper walked into our room while we were barely dressed and woke us up from our sleep to babble something in polish standing in the middle of our room as if we’d invited her in. She would not leave despite our obvious displeasure with the bold intrusion. We were shocked that a human being could be so blatantly rude. The only bearable part of our stay was the lack of polish guests being mostly comprised of Germans. You might think “surely the beautiful restaurant is worth the visit?” you would be wrong. we made a small order that included a Prosciutto pizza which when delivered did not include any prosciutto! As well as several other toppings. As the only customers at the time we were confused how an order could be so badly handled. Overall if you’re expecting a pleasant stay look somewhere else something is very strange about this location.