Mercure Centrum Hotel

If you want to start your day always effervescent, then follow my example.. every morning stop for breakfast at the Hotel Mercure. A variety of food, both hot and cold will take over and you will be spoiled for choice. To frame it all, a truly prepared team, with competence ready to satisfy all your needs. A special thanks goes to Paulina, Dorota and Jacek who with their kindness, skills and smiles always make you feel at home! Last but not least, the reception team always welcoming and smiling.

This is an excellent hotel, beautifully kept and well-run, with great staff. Delicious breakfast served by Paulina and Dorota both of whom did a great job.

Rooms are nice, bathroom a bit small. The breakfast is great! The location is ok, a 20 mins walk to the old town.

This is a very good hotel with an outstanding customer service, close to he city centre and across one of the largest city parks, very handy if you are into parkrun. All staff speak English and are very polite and courteous. The hotel is clean throughout; breakfast is plentiful and if anything is missing, they soon come and replace it. Suggested improvements: 1. The room description on the hotel's website does not reflect what is actually in the room. The website mentions dressing gowns and mini bar in the standard room but both are absent. When asked about this, the receptionist informed me that the room description on their site does not necessarily refer to the particular room type - this is very confusing and possibly a misrepresentation in law as you do not get what you think you are paying for. 2. The hotel restaurant shuts at 2200 on Saturday. We returned from the cinema just before 10 pm and wanted dinner but were told that this was too late; it was 21:55 and we could not get any food or drink. 3. Alcoholic drinks in the hotel bar are very limited, unless you like wine. They serve 4 kinds of beer but two are Perla, so if you do not like Perla, there isn't much to choose from; no cocktails are offered, which is a shame. Wine was expensive. 4. Air con is not individually controlled. When we arrived the weather was very cold, it snowed twice at night, yet the air con could only be set on cold air. When asked at the reception, they changed the setting to heating but then, a few days later it got hot and we could not turn the air con to cold air, hence, in short, the air con is centrally controlled by the staff at the main reception, all you can do it to slightly increase or decrease the temperate in your room, but you cannot change the air con setting from cold to hot and vice versa. Despite all this, I would stay in this hotel again as it's centrally located, a nice walk to the Old Town and handy for jogging/running. Staff are very helpful and ensure your stay at the hotel is the best it can be.

Arrived early in the morning at 6 am. Check-in was very fast and easy
Got to my room. Quickly and was not disturbed for the room
The location is perfect, and the staff is extremely helpful
Easy access to food and shopping centres is not so far walking distance
The Wifi was good
If i did not give 5 stars to the room, this is due to the size of the shower, which is tight and narrow

No problems with check-in, the service was really nice and did its best to accommodate all of my needs or questions. Unfortunately I can't say the same about parking. 2 out of 4 nights there were no free spots on the hotel parking and I had to park on the street which is not free.

Matches the stars perfectly

Great location and a super smart, modern hotel. Great, quiet nights sleep in a comfy bed. Varied breakfast. Room had all the mod cons needed and expected. Very efficient check in. Only stayed one night but very happy to recommend for visits to Lublin.

Rooms are nice and quiet during the night for a good sleep. Cannot hear the road traffic like at some nearby hotels.
Great to have the option for parking available onsite.