Copernicus Toruń Hotel

I recently stayed at this hotel and unfortunately, my experience was far from satisfactory. I was assigned room 212 (15.03.25), which was located above the nightclub. The noise from the club was absolutely unbearable, running from Saturday night into morning. I could not sleep at all due to the loud music and traveling through vents.I tried to contact reception to request earplugs, my calls went unanswered all night, which was incredibly frustrating. The following morning, when I spoke to the reception, they showed no empathy or apology for the inconvenience. Instead, they simply stated that some guests are bothered by the noise while others are not. This response was incredibly disappointing, especially considering the price I paid for my stay. In high-end hotels, when something unacceptable like this occurs, I would expect at least a gesture such as a discount or a complimentary service like a spa, but nothing was offered here.I did ask if I could change rooms or even hotels if the noise continued on the next night, but I was assured that Sunday night would be quieter and thankfully, it was.
On a positive note, the breakfast was delicious, especially the omelette on Sunday morning, but that’s about the only positive part of my stay. Given the noise on Saturday night, I honestly would not stay at this hotel again even for free. It’s a real shame because the hotel itself has great potential, but the lack of customer service and the noise completely ruined my experience.

I really can’t understand why this hotel has such high scores while honestly it deserves to be rated as very mediocre, not to be too harsh. I have been to a number of 4 starts hotels and this one was literally the worst and also the worst value for the money. It was way too expensive for what it offers.
The building itself already looks very outdated and nothing like on pictures, inside…well the reception desk looks fine, rooms are okeish, but the spa is ridiculously outdated. It gives you a feeling of a very old place. The swimming pool and spa in theory is quite rich in choice but the quality and cleanliness is far from good.
Working hours - until 21, but you should leave at 20:45, but the employees turn off the saunas already at 20:30.
The TV in the room is very old, really…in less star hotels they place newer ones. The hairdryer was a disaster - very weak and you have to push the button constantly so that it works. It reminded me of hostels.
On Saturday there was a wedding and it was super loud at night - not a thing you would expect when go to SPA to relax. It was exactly on our side of the room! Luckily after I complained we were moved for the night to another room, but it meant we had to go to another place at night just to take a bit better sleep. Still far from perfect as the music could be heard as well, and we were just next to lifts which were loud and people used them the whole night. I got a much worse sleep than in any other hotel or at home. They tried - the room they gave us was the best one, I checked and its rate is 1700 PLN, however tbh I have been to hotels with such rates per night and the quality is incomparable. At this hotel they simply overcharge you.
I would like to underline that if a hotel expects to hold a wedding, they shall accommodate other guests adequately from the very beggining and not just try to fix the mess later.

The positive point is the location, which indeed is great - very close to the old town.
The service at the reception desk was very kind and they really wanted to help us better sleep - we appreciate that. It is just that the management shall be better.