Hotel Lord - Warsaw Airport

Definitely not a four star hotel!

My boyfriend and I travelled to Warsaw last week and stayed from Monday through Sunday.

To start, we where not told anything upon arrival in regard to where the amenities were, breakfast was served etc., we were only given our room key and that was it. We booked a six night stay with spa and wellness included and they conveniently failed to mention that the entire wellness area is currently being renovated and we could only use the sauna if we ask two hours in advance for them to turn it on. This was very disappointing and they only mentioned this when we inquired about where the spa was, very unprofessional and strange that they failed to mention this when we arrived, normally something would be offered in return or at least a simple apology. This is also not mentioned on the hotels website!

The hotel itself is very nice and modern and was very clean and had a good atmosphere and comfortable rooms. The location is perfect for early or late flights getting in because of its vicinity to the airport. It is however about a 15 min tram ride away from the city centered so keep this in mind. There are a few resturants near by and two supermarkets and like two McDonald’s so finding food isn’t an issue.

The service general left a lot to be desired. They were not accommodating at all for the fact that it’s supposed to be a four Start Hotel. I gave two stars for service because the breakfast was very delicious and fresh and the waiter was very nice and offered us fresh eggs everyday and brought us delicious pancakes. The cost of breakfast was also very reasonable. The other personelle, I.e. the people at the front desk however, were mostly nice but didn’t ever ask if we needed anything and didn’t seem to be bothered with how well our stay at the hotel was. Maybe we are used to different standards but my boyfriend and I really aren’t picky people. We did however, expect a certain level of courtesy and information and this shouldn’t be too much to ask. I have traveled a lot in my life and have never been told so little upon arrival we had to ask everything ourselves and there were no signs in the hotel indicating where things are located or brochures, maps etc. We basically had to search through the hotel ourselves to find everything. They didn’t even tell us what time breakfast or dinner was served.

On the last night Saturday we needed to sleep early and be up at 4 am to catch our flight at 7 and were disturbed the whole night by the night club in the ground floor of the hotel. The music from the club was blasting from 8 pm to 4 am. It only stopped when we woke up. The bass was so loud and the music was as loud as if we were standing in the club ourselves. I enjoy partying as much as the next person but this should be mentioned beforehand when there are other guests staying at the hotel who maybe don’t want to be disturbed or sleep!

All in all it was very disappointing stay and many improvements need to be made if they want to call it a four star hotel. To start with they should communicate important information to all guests when they arrive and at least apologize for the inconvenience of entire amenities not being able to be used! Another easy thing to fix would be to turn the bass down or use less speakers in general or better sound proofing so the entire hotel doesn’t have to listen to club music all night long.

I have literally no idea how this hotel recived 4 stars and in which year it did. For regional standard I wouldn't give it 3!
Both rooms and inside of the hotel looks like from late 70'.
I had doubtfull pleasure staying there for a week, i don't plan to ever come back in this lifetime.

Hotel has nice interior but big NO: because of the bar on the base floor we heard loud music all night and as a result couldn't sleep at all.