Kaya Palazzo Resort & Residences Le Chic Bodrum

Do no recommend, staff don't speak English, overpriced, underdeliver. Food is poor quality, not worth the money and hassle.

Management don't care, this trickles down to the staff.

Dear kaya hotel management,

I am writing to share my recent experience during my stay at Kaya hotel. While I usually have pleasant experiences at hotels, I must regretfully express my disappointment with the behavior of one of your reception staff members named Muhittin.

Upon my arrival, I approached the reception desk to check-in and was greeted by Muhittin whose demeanor was far from welcoming. He appeared disinterested and lacked the basic courtesy one would expect from a hotel receptionist.

Firstly, I encountered an issue as Muhittin checked me in on the wrong room which was a huge downgrade from the room I booked.

Secondly, he refused to check me in the room that I paid for even after I showed my booking details.

Thirdly, he lied and said that the room that I booked is occupied and I cannot move there. I know for sure that he lied because the one of the staff member named Serhat stepped in to talk with him, after a few moments Serhat showed me the room that I booked, which was available.

Fourthly, I was met with impatience and dismissive responses, Muhittin was shouting at me aggressively and I was scared for my life. As I didn’t feel even safe to stay at the hotel.

Lastly, Serhat was very welcoming and respectful which made me feel heard and safe. He check me in the room I originally booked.

I tried to give Muhittin the benefit of the doubt, thinking he must be new in this field of occupation. However, I was extremely shocked that he was a manager for 5 years!! Wouldn’t believe he had any experience at all.

As a guest, I had hoped to be greeted with warmth and professionalism, creating a positive first impression. Unfortunately, this encounter left me feeling unwelcome and undervalued as a customer.

It is disheartening to see such a lack of professionalism and basic courtesy from a hotel that I had expected to provide a comfortable and pleasant stay.

I sincerely hope that you will take my feedback into consideration and address this matter promptly. You need to provide training to your staff, to ensure that future guests are treated with the respect and warmth they deserve.

I will not be coming back nor will I recommend this hotel to any family or friends in the future.