Duja Didim - Ultra All Inclusive

The absolute WORST HOTEL EVER! Let me save you some money and time, do not go there. It is a cesspool. No cleaning, bad rooms, bad service, terrible condition, awful smell, bad food and very very DIRTY restaurants. This hotel should not be open. They need health, safety and cleanliness guidelines. They will not refund your money even if you don't want to stay there. It was awful.

As you can see in the photos, people were so angry and wanted to leave this place but they wouldn’t refund them. We left even though we did not get our money back. It was so dirty, we didn’t want to risk getting sick.

EDIT: I'm dropping the rating to 1 star, as the hotel is going down, and it's currently closed (from what I've heard from other tourists who stayed there after us). Last couple of days of our stay were a horror with long queues in the restaurant, lacking food, we've heard about some cases of food poisoning (with a 5 yo who ended up in a hospital under IV due to severe dehydration after constant vomiting).

Let's start with good stuff: this place has a huge potential. Great location, friendly and helpful staff, pretty good swimming pools (1 big, 3 small and a small water park with slides and kids area). But all of this is completely ruined by couple of facts:
- last Saturday (3.08.2019) the restaurant staff went on strike. The tables were not cleaned, there were literally piles of dirty plates everywhere, there was only one cook behind the counter (previously there were at least 3 with at least 2 more outside), barely anything to eat was left. Since then the table crew have been replaced and trained, but I can't say the same about the kitchen staff. The food is repeating every day, most of it is made from frozen bits (meats, nuggets, fries, pastries etc). Half of the stations are off, and there are long waiting lines for everything
- the terrain around the hotel is neglected, especially the piers at the seaside. There are holes where you can fall in and break a leg or injure yourself heavily.
- a lot of sunbeds around the area are broken, and nobody is fixing or replacing them
- despite the fact that we had all inclusive ultra, there were no imported alcohols available at the bars (they were promised by the hotel manager on TripAdvisor website) and the local replacements are, let's say, disappointing
- AC in some of the rooms is very inefficient and has to run 24/7 to keep the interior cool. The staff gives extra room cards to ensure this.

To sum it up: great potential, mostly wasted. Definitely not the advertised 5 star level. I hope someone buys this place, renovates it to match the standards and makes it shine again, because current owners don't seem to care.

On first impressions the hotel was perfect. However that stop at check in, our room had broken air conditioning was told it would be fixed in the morning, which I accepted as we arrived gone 1am. Got to room had to climb stairs (I've just had a spinal operation, this mix up I blame jet 2 for) room was nice, clean and big. Room 1104. Although they were abit tight only 2 coffees no tea and no milk. Little did I know this was a theme of the hotel. Next day still no aircon no water left no toilet roll we were on one strip rations. Rang through to reception 12 hours later still nothing, had to ring again. Went to see jet 2 rep about room and various other issues one being the restaurant was disgusting and dirty. Was promised a room Friday best room in the hotel he said! Sea view he said! This was if we put up with no aircon and they would give us a fan. So we said yes ok feeling happy they would keep to their word! Well see pictures about best room in Hotel! I'd hate to see the worst rooms view. (Room 4117) basically back of the water slides. Anyway was just glad to have aircon and not sleep in my own sweat... 4 days in and I wouldn't rate this a 5 star hotel. If you haven't been to one before it may be ok for you but if you have I wouldn't bother you'll be disappointed. The food is buffet mush and rush, service from the staff is like an effort. Glasses smashed on the floor and they arnt bothered bits of glass still left on floor after cleaning. This is not turkey as I know it and I've Bern to many parts of Turkey were they can't do enough to help you. Here you're an inconvenience, saying that this does not apply to all staff maybe 2 or 3 are nice. If you want drinks I suggest you get them 3 at a time for one person as they are quite tight. The electric must be off for the fridges as the water is warm. Use a app to translate because English isn't great. Overall I wouldn't come again. We started going into didim centre 5lira for 2 on a bus and 30 lira taxi. Recommend Istanbul bar lovely service and staff. Even sending us a free car there and back tonight. This hotel is maybe a 2 star in my eyes.