Novotel Istanbul Zeytinburnu

After long driving we came to your hotel... Despite the staff's apology, the conditions in the room raise serious questions about the quality standards this hotel is aiming for. An apology is appreciated, but it does not address the underlying issues of cleanliness and maintenance that are evident.

Toilet Hygiene: The state of the toilet, as seen upon arrival, was unacceptable and far below what any guest should expect in a hotel of this standard. Cleanliness should never be compromised, as it directly affects the health and comfort of guests.

Minibar Presentation: The minibar setup was lacking and gave an impression of neglect rather than attention to detail. In many hotels, the minibar is an integral part of the guest experience, and its proper presentation is a reflection of overall quality.

Bathroom Cleanliness: Towels left on the floor and the general disorder in the bathroom suggest a lack of proper housekeeping checks. This is not just a matter of aesthetics but also an issue of basic operational standards.

An apology without action or improvement does little to restore confidence. The question remains: Is this the level of quality that the hotel considers acceptable for its guests? If so, it falls far short of what most would expect from a professional hospitality establishment.

For the hotel to truly value its guests, it needs to ensure these lapses are addressed at their root. Cleanliness and presentation are not optional—they are foundational to the guest experience. A sincere effort to uphold these standards would not only prevent such occurrences but also demonstrate that the hotel genuinely cares about guest satisfaction.