Armas Labada

I wish I read some more truthful reviews before booking this hotel.

It was our worst hotel experience we had ever had, absolutely ruined our holiday.

I wish I could do a pros and cons list but I genuinely cannot think of any pros taking into account the description of the hotel and the star rating.

There is no way this is a 5 star hotel at all, most of the reviews are questionable and appear to be the same users who have left reviews for all Armas hotels.

It was described as being in Kemer however it's in Camyuva which is a ghost village, nothing happening here at all, no local facilities or attractions
Everything is about 20mins away in Kemer Town where Armas also have another hotel.

Food is exactly the same everyday, morning, lunch and dinner, not just the same options but actually the same food reheated, this is not safe practice. A restaurant cook also informed us of this, dishes are only replaced once completely finished.

90% of dinner options are fruit and veg, 9% outdated desserts and usually leaving one fish dish and if your lucky a chicken wing.

All inclusive is a concept they charge you for but have no concept of, drinks included means a juice dispenser which gives carbonated drinks and a coffee machine serving a few options. Everything else is chargeable, 3 dollars for a glass of real orange juice to give an example.

Hotel overall cleanliness is shocking, staff see a mess and walk straight past, the same spills and dirt on the floors of communal areas were seen for 7 days straight. Room was filthy, non smoking room that smelt like a chimney, cigarette butt's all over the floor.

Pool is OK but very small, at busy time you will be lucky to get a seat around the pool. Pool towel contained what I can only describe as faeces.

Staff are very rude and discriminatory, unless your Russian please do not expect anything from staff, they laugh at anyone speaking English that's if they aren't ignoring you. Communication is dreadful, asked to speak to a manager many times but was ignored because of the language barrier, even though they advertise as having English speaking staff. Sadly if your black origin it's worse here, I saw black guests being racially abused.

You will end up having to travel to Kemer the nearest town for any sign of civilisation. You are much better off booking in Kemer which is beautiful.

I'm sure the hotel will respond with a standard apology and say they will take on board feedback however this is worth nothing, I contacted the hotel via email before arriving and 3 weeks later haven't heard back. Contacted them on their active social media platform but it was ignored, also messaged them while I was there in order to speak to someone from guest services to resolve our issues and was ignored.

This is a badly managed hotel, with false reviews and misleading description of the resort. It is overpriced and in need of a makeover, it is run down. Nothing but a cobble beach for miles.

I would left the same review even if it was listed as a 3 star hotel, this hotel is below par.