Star Island Resort and Club - Near Disney

The property was awesome and easily accessible coming from FLL.However,the property is shared between Wyndham Resort which owns half and Star Island Resort owns the other.Booking from Wyndham make its very dufficult as the agents at the front desk will advise not much they can do for you regarding almost anything you want to do.Wanted to extend my stay, however, was told by front desk and reservation department they cannot assist because it was booked with Wyndham.Travelled with two children,booked a 2 deluxe bedroom condo and they refused to give a villa with a connecting door to access both villas without exiting the other. We were separated as a family abd were always reminded we did not booked with star Island hence not much could done.
There were no carpet or rugs in the villa had to endure the very cold flooring.
Since a request was nade no follows to assist us to ensure were comfortabl