Inn at Vanessie

We stayed here for two nights. It's close to the Plaza and some good restaurants.

Things to know before booking:
-The Restaurant and Piano Bar are closed, and have been for over a year. I couldn't find any mention of this on their web site.
-The $35 Resort fee basically covers on-site parking and a continental breakfast. Very basic, but not bad.
-Maintenance and upkeep of the property appears to be minimal at best

We stayed in the Galisteo room. It was nice. We wanted to stay at a more rustic/pueblo style place, and this room fits the bill. However:
-The room doesn't really match the photos I saw.
-The TV didn't work for our entire stay.
-The room (and other rooms we saw) included a giant swamp cooler in the middle of the floor. It worked, but it's an eyesore.
-In the bathroom shower, the hot and cold are reversed.
-It has a private courtyard and enclosed patio. This would be great, except the courtyard is overgrown and hasn't been weeded in months (judging by the trees growing under the table). It's probably been longer than that since the enclosed patio room was cleaned.

I spoke with several managers numerous times. They seemed nice, but never apologized for anything or even asked how our stay was when we checked out. We won't be going back, and can't recommend it for the premium prices they charge.

I recently filed a claim against Inn at Vanessie with the Santa Fe Better Business Bureau for false and misleading business practices. For starters, they show amenities on their website which aren’t even offered: there’s no restaurant, no bar, no fitness club. This is FALSE ADVERTISING to showcase products and services that aren’t even available – and haven't been for some time. Yet, they have the gall to charge an exorbitant $30 daily resort fee. We’ve stayed at many resorts over the years—Inn at Vanessie is no resort. It’s not even close. Besides the lack of amenities I already mentioned, there’s also no pool, no hot tub, no spa.

As for the continental breakfast, it consisted of nothing more than sweet snacks bought at Costco or some other store. Here's a short list: Brownie bites, cake, cinnamon rolls, Cookies & Cream and Strawberry yogurt, and sweet granola bars. How about PLAIN YOGURT rather than the sugary options they put out? The only fresh fruit were apples that were soft and mealy. In fact, there wasn’t one eatable healthy item on the table, which meant we had to pay for breakfast out every day, which added to the cost of our vacation.

Maybe this accounts for the many negative reviews found online lately. Essentially, Inn at Vanessie is charging guests for amenities that they cannot – or will not – provide, which is misleading and deceptive. On Oct. 19, I emailed the inn and respectfully asked for a refund of $120 for our 4-day stay, and there's been no response. There’s no owner to speak to and the managers on duty are no help at all. It’s shameful (and possibly illegal) that they continue to rip people off by being dishonest about their "resort" amenities, hence this review. They fail to acknowledge emails and don’t seem to care about customer service.

Management’s indifferent attitude should raise a red flag for future travelers who are considering this property. We'd never stay here again or recommend it. You shouldn’t either, or you’ll regret it.