Sofitel Melbourne On Collins

This is an exceptional hotel. Luxury plus!! Staff were super friendly and helpful. Best hotel in Melbourne.

Wow. I work in hospitality and this hotel exceeds everything in every way. The staff are amazing the level of service is exceptional. As I’m in the industry I’m usually very critical but could not find anything the moan about. The food in the restaurant and the members lounge was awesome and from reception to housekeeping the staff were so attentive and looked after us to the highest degree. The staff in the restaurant and members lounge were awesome. We will be back and thank you for an exceptional stay.

This is one of my favourite hotels in the world. Rooms and service are amazing. The staff here are so friendly and kind as well. Well done on creating such a warm environment, can't wait for my next visit!

Reception staff are polite, friendly and helpful. The key card is made of bamboo and looks very nice. The rooms are clean and well kept. Depending on the direction of your room, the view can be very nice. The bed and bed linen is very comfortable. If I had to say one bad thing about the hotel rooms it would be that the shower screen is completely useless. Once the shower is turned on, even if the shower screen is closed, the water runs out and the floor mat gets soaked. However the shower is nice and powerful and the shower gel smells lovely. The hotel is walking distance from town and there is a tram stop right in front of the hotel. If you are heading into town, the tram is in the free zone so it’s in a great location. All in all, a lovely experience every time I stay here.

Could not rate Sofitel Melbourne more highly. Staff were all excellent especially in the Club Lounge. Room was lovely with great view. Club Lounge exceptional and we spent quite a lot of time enjoying all the perks, good breakfast, lovely afternoon tea (presentation perfect) and fantastic drinks and snacks in evening.
Catered very well for my gluten free husband. He didn’t miss out at all. Best Club Lounge ever ! Fabulous views and ambiance.
Located close by foot or tram to everything in Melbourne city.
Can’t wait to return. Thank you 🌹🙏
Would give 10 stars if I could

Quite a view of Melbourne if you get to the upper floors.

Service staff were extremely helpful.
A good area outside enables you to get a taxi, uber or valet.

Food on floor 35 was well presented and staff were great!
Prices can be a little steep, but you get what you pay for.

Signage for elevator access could be improved, but asking staff is easy and they were great!

Enjoy!

+ Location Service Friendly staff

2nd time for us here and just like the first time, its an awesome experience :-) This time around we celebrated our wedding anniversary weekend here and Sofitel did not disappoint. The champagne was a treat! Great Hotel to pamper yourself for a relaxing weekend getaway.
Kudos to Patrick @ reception for your great customer service :-)