5 star hotels in Melbourne

It's a great hotel as far as the location, but the room itself is very dated. Sofa is all saggy. The toilet doesn't even have a bidet. I think it used to have some sort of bedside clock or something, and the cable is left hanging.

The Crown Metropol is a great hotel central to everything and the service is just great. Would recommend it.

Quite disappointed that the inroom service has not provide complimentary bottle drink waters.

Very good hotel but we had an issue locating the main entrance upon arrival, so we alighted at the basement carpark near the ******. Very cozy environment and very functionable. The view was stunning. The beds are comfortable but a bit high for my mum as she is not so tall. We asked for an additional chair as there were 4 of us but only 1 chair, which never arrived. It would also be good if the shower...

It was an amazing staycation gor the girls. We are definitely coming back.

Excellent stay as always. We love coming back here every time we’re down in Melbourne. Great location and lovely staff.

⭐️⭐️⭐️⭐️⭐️ Outstanding Christmas Day service! Huge thanks to Anisha at Grand Hyatt Melbourne restuarant for her incredible service on Christmas morning. Even though breakfast was extremely busy, she went above and beyond to find us a table, all while remaining warm, friendly, and genuinely caring. Her effort and positive attitude truly made our Christmas breakfast extra special. Service like this is...

I want to pass on my compliments to the wonderful team at Grand Hyatt Melbourne! My few days as your guest were fantastic. I want to highlight the professionalism of Mark, who prepared the room for me, and thanks for the good work of housekeeper Harsh, who perfectly fulfilled all my requests. Great job, guys. Keep it up! Your attention to detail gives this business a sense of true hospitality.

Exceptional Stay at the Melbourne Hyatt I had a fantastic stay at the Hyatt in Melbourne. From check-in to check-out, everything was smooth, welcoming, and professional. Room & Comfort: The room was spotless, modern, and incredibly comfortable. The bed was perfect after a long day, and the space felt upscale and thoughtfully designed. The views were a great bonus and added to the overall experience...

A five-star experience through and through! The staff were helpful and kind, the facilities clean and modern. My room was beautiful with great amenities and a comfortable bed. Breakfast was delicious every morning, and the restaurant service was excellent. The pool area was lovely and peaceful. I also appreciated how quick and smooth the check-in and check-out process was. I felt pampered and cared...

Such a lovely experience! The staff made me feel at home and were always smiling. My room was spacious and beautifully designed with modern furniture. The bed was extremely comfortable, and the bathroom was sparkling clean. Breakfast was fresh and delicious every morning. The hotel is conveniently located, close to cafes and tourist attractions. The attention to detail and the overall service made...

great hotel, loved the pancakes haha, next time I'm in Melbourne I'll go here again

Terrible experience with the service. Everything was just slow. Checking in Chwcking out Room service.

Unforgettable Stay! Stunning Views & Fantastic Food The service was warm and professional. The location close to everything we needed!

Service can be better for a 5 star hotel. Amenities wise is awesome, rooms were big 👍🏻

Sure will come again when travel Melbourne next time! Super comfy 👍

Not a 5 star hotel, anymore. Booked for 7nights though I only need 5nights as early check in and late check out aren’t available, but that’s ok, I understand it’s business and I don’t mind it. HOWEVER, Aud7 delivery fee required for asking a chopsticks to my room. Was told by front desk drinking water only free when you check in as a welcome drink. Thankfully Choices of Breakfast is as of a...

I recently stayed at Crown Towers, and it was an exceptional experience from start to finish. The hotel exudes luxury, with beautifully designed rooms, breathtaking views, and top-tier amenities.

Room was clean and spacious, and it was easy to get to as well. Would definitely stay again!

Great location, excellent service, and very clean.

Everything is modern and professional service with nice staff.

Reception was ready to receive us with a smile even though it was wee hours in the morning due to a delayed flight. Room service was quick and the food delicious. Room was clean and comfortable. Rain shower was very welcomed. All in all, 10/10.

A bit of a wait to check in. Breakfast buffet ok but not as wide a range or the quality of the best. Satisfactory stay but not a 5 star establishment. Solid 4 stars.

We really enjoyed our stay. The room was comfortable and quiet, and we liked being just a little out of the hustle and bustle of the city but it was just a short walk away. The staff were helpful and friendly, parking was easy and we will rebook there next time we have a stay in Melbourne.

This hotel was exceptional. Cleanliness and service was through the roof. All I can say is we’ll definitely be back and this will probably be the only hotel we’l ever stay in in Melbourne. The breakfast buffet is so so good too!

Stayed here during a business trip. The room was pleasant, neat and well-designed. The bathroom was lovely, but wish the shower had a door or something so then we didn't have a cold breeze while showering. The lighting in the room was gentle, just wish you didn't need the room card for lighting (I didn't realise it was needed at first ha!). The staff were friendly and helpful. The foyer was ritzy...

I wanted to take a moment to provide some feedback on my recent visit to the PAN PACIFIC HOTEL in Melbourne. We had dinner at the Dock 37 Bar and Kitchen. It was a real gastronomical journey, enjoyed every course of my meal and such pleasant and experienced bunch of people, really want commend your team for their exceptional hospitality. From the moment we arrived, they were attentive, friendly, and...

We had an incredible honeymoon/conference experience. The servers in the restaurant were incredible (especially Jen and Morgan). The front desk, concierge and housekeeping staff were amazing. We stayed 5 days and would have stayed longer! It was a real vacation. The buffet breakfast was incredible and so was the in-room dining. 10/10

Perfect location close to plenty of shops and restaurants. Our room is gorgeous and definitely what we needed after a long trip. Staff were very friendly and attentive and views were stunning! Dock 37 breakfast buffet was needed after a big night out and food was great. We would definitely book again

I like that the bed was extremely comfortable and made no noise and the view for our romantic getaway was amazing. the Breakfast was amazing and the Team were fantastic.

The Langham in Melbourne is ideally located for easy access to the CBD, transport and excellent restaurants and bars. The walk along the riverbank is really enjoyable. The facilities of the Hotel are well maintained and the service provided by staff is courteous and professional. Our room was very clean and the amenities were all that we needed. There was minimal noise at night. We had a restful,...

The hotel is old though it is well maintained. The pool and sauna have a nice view of the city. Location wise, it is on the opposite site of the Yarra River to Flinders Street station, so does require a short walk to get into the cbd. The rooms are dated but clean - I think they do need an update.

The earlier check-in service after long fright, is great experience !!! Super Warm welcome when checking in, with amazing smile.

location was good. close to train station. staff were friendly and helpful.

The room is a bit old school, but the view is good The staff are friendly and nice

Gorgeous hotel, in a great location. Service was wonderful

The hotel is abit old but room is clean and at a great location, friendly staff too.

Spa didn’t work, pool was smaller than expected. Guest services kept giving us inactivated cards for the lift. Tv chrome cast didn’t work. Breakfast had no teaspoons, had to ask 2 waiters to get it. Long time to check out (for all guests at 11am) and $5 for a bottle of water. 5* hotel, should be complimentary? The hotel is passed its best before, can see it being glamorous in its hay-day (10-15yra...

The hotel is located at a fantastic location and our twin room was pretty huge with a small kitchenette. Overall, the stay was pleasant but the room cleaning took a little too long. On 2 days, we left the notification to make up room when we went out but when we got back several hours later, the room was still not cleaned. Otherwise would have gotten a 5 star rating.

Worst hotel experience for me!! Never give them your credit card details as they just charge whatever they want! They took my credit card for $400 security deposit when I checked in which is fair. I checked my credit card after I have checked out and saw my credit card got charged another 3xx AUD. We went back and asked the receptionist in person and were told that the charge was for the stay....

Amazing place very nice staff and location is great

Great location. Excellent facilities Lovely breakfast Comfortable beds Suites are well worth paying extra

This is an exceptional hotel. Luxury plus!! Staff were super friendly and helpful. Best hotel in Melbourne.

This is one of my favourite hotels in the world. Rooms and service are amazing. The staff here are so friendly and kind as well. Well done on creating such a warm environment, can't wait for my next visit!

Reception staff are polite, friendly and helpful. The key card is made of bamboo and looks very nice. The rooms are clean and well kept. Depending on the direction of your room, the view can be very nice. The bed and bed linen is very comfortable. If I had to say one bad thing about the hotel rooms it would be that the shower screen is completely useless. Once the shower is turned on, even if the shower...

Could not rate Sofitel Melbourne more highly. Staff were all excellent especially in the Club Lounge. Room was lovely with great view. Club Lounge exceptional and we spent quite a lot of time enjoying all the perks, good breakfast, lovely afternoon tea (presentation perfect) and fantastic drinks and snacks in evening. Catered very well for my gluten free husband. He didn’t miss out at all. Best Club...

Quite a view of Melbourne if you get to the upper floors. Service staff were extremely helpful. A good area outside enables you to get a taxi, uber or valet. Food on floor 35 was well presented and staff were great! Prices can be a little steep, but you get what you pay for. Signage for elevator access could be improved, but asking staff is easy and they were great! Enjoy!

Wow. I work in hospitality and this hotel exceeds everything in every way. The staff are amazing the level of service is exceptional. As I’m in the industry I’m usually very critical but could not find anything the moan about. The food in the restaurant and the members lounge was awesome and from reception to housekeeping the staff were so attentive and looked after us to the highest degree. The staff...

Had a wonderful stay at Westin. Quality family time

We booked two rooms but the hotel front desk showed that they were two orders and were not arranged together in advance. When we arrived at the front desk, we asked to arrange them temporarily on the same floor. There was a Chinese-speaking person at the front desk, and the communication was relatively smooth. We hoped that the toiletries could be of better quality. The quilt was too thick and the...

The hotel is located in the heart of Melbourne, with convenient transportation. It is 5 minutes away from the train station and just across the road is St. Paul's Church. The hotel's front desk service is enthusiastic, the business is proficient, and the breakfast is rich.

The location of the hotel is great. The fitness equipment is complete. The swimming pool is always heated and there is a sauna room. The bar service in the lobby is also superb

It is indeed old, the bed is not as comfortable as in China, the toiletries such as toothbrushes are also average, the restaurant is also very small, the breakfast has few varieties, and the service is OK. Overall, it is not as good as the 400 yuan hotel in China, it is just a little bit worse in every aspect, and it feels like it has not kept up with the times.

Staff were extremely friendly, from lobby door, front counters, to housekeeping.

This place was amazing to stay in. From the crisp bed sheets and clean rooms to the funky but trendy decor throughout the rooms and hotel. The staff were impeccable and made me and partner feel very welcome. Great location, only walking distance to some very nice restaurants. Will definitely stay here again.

What an absolute spectacular Hotel, my partner and I came for the weekend and loved every moment of QT Melbourne. The rooms are spacious, the breakfast menu has a variety and the staff were so helpful! Sergio from concierge went above and beyond to plan our Sunday trip in the city with us. Great food, great location and impeccable service. Thank you and see you soon!!!

Came here for a work related conference. Nice rooms and facilities. The finger food was pretty good, and the rooms themselves are nicely sound proofed so you don't get the noise of the dining and socialising areas bleeding through to the meetings. I've also been here for social events and the food served in that setting was also very good. I can recommend this place on both counts.

Fabulous location, beautiful hotel and the room was lovely. I loved the Dyson hairdryer and beautiful products in the bathroom. The staff were great and breakfast was delicious. We loved the roof top bar and were lucky to have a very balmy Melbourne evening so could enjoy the view.

My favourite hotel in Melbourne. Central, funky, comfy. Love the corner rooms with the freestanding baths - heaven.

Splurge and get a room with a bathtub. Worthwhile!

Beautiful property, beautiful room, comfortable, friendly, attentive staff.

This was a fabulous place to stay and service was second to none. Heads up. Put the shower on then make a cup of tea before going in. It is a beautiful hotel but also a historic building, hence issues with water, a first world problem that is easily mitigated.

We stayed at the Intercontinental on the Kings Birthday long weekend and it was great value for a 5 star property. The location was fantastic with the tram stop right out front. The hotel breakfast was convenient, especially as they extended their hours over the long weekend. Our room was a tad small, however, it didn't bother us. The service at concierge was also fantastic! Would return again.

Location. Very comfortable and staff exceptional . Buffect breakfast and executive lounge

We recently visited the Intercontinental Bar and were thoroughly impressed by the excellent service provided by Dorival. He was friendly, attentive, and knowledgeable about the drinks on the menu. The atmosphere was sophisticated and elegant, and the drinks were expertly crafted and delicious. Overall, we had a fantastic experience at the Intercontinental Bar and highly recommend it to anyone looking...

In general a good and satisfying stay with friendly staff members. Felt welcomed and good recognition of elite members. Breakfast selection was very good. Service in the Club Lounge was good - too bad it's only opene at certain times and not really a place to relax in between the specific times. Sleep comfort was good. Much better value compared to the Hilton at Little Queen Street which of course...

very friendly staff puppy dog Mr Walker clean and spacious room scrumptious food

Amazing hotel, Great staff. Had an Amazing stay. We ordered room service and the burger had to be the best I’ve ever had. Close to city maybe 15 min walk Very accommodating room was clean large and quite. Can’t wait to come back x

We check out tomorrow but our stay has been nothing short of wonderful. The grounds are well kept. The staff are extremely friendly and always willing to help. The rooms are nice and comfortable. We had a king room with a roll away bed. Perfect for a family of three. One shower and a separate bath, equally as nice. Breakfast while a bit expensive for a buffet, was tasty and worth the investment. The...

We celebrated our wedding anniversary at Park Hyatt. Definitely recommend staying there. Staff were so helpful and accommodating. They had our room ready early. The chef at breakfast was very chatty and when he heard it was our wedding anniversary he made pancakes and brought them over congratulating us!! Can’t speak more highly of the great time we had!! Will definitely be back! Thanks again.

Good, spacious rooms, quiet and tranquil location on the edge of the city and less than 500m from the buzz of the city. Staff members everywhere were extremely polite and helpful and this aspect really stood out for me. It was near perfect, except that food options were quite limited in the two eateries and the quality was quite ordinary so we were not tempted to have meals at this hotel. The dining...

This hotel has very impressive rooms. They are very spacious with a full walk in robe that you can also access the bathroom from. It had a very large bathroom as well. The rooms are nicely furnished. The breakfast was excellent too with the 5 star experience you would expect like made to order omelletes and very attentive service.

great location centralised in the perfect spot, clean, modern rooms

Right in the middle of town, but removed from the hustle and bustle. The hotel staff made me feel very special and looked after from the time I set foot in the lobby. Room was high quality and modern, with a lot of nice amenities. Breakfast on Level 14 was amazing - with a mimosa and bloody mary bar! Highly recommended.

Had a very good stay here. The room was great and the lounge was excellent. Staff was generally very friendly. The lobby entrance isn't so welcoming and not all lifts were working at the beginning of the stay. It's the perfect location for exploring the city. Food was excellent.

Very well located for seeing and doing everything in Melbourne. The room we had was clean and well furnished. The TVs large and easy to plug in my chomecast (which is annoyingly often an issue!). Sound proofing could be improved to reduce street noise, but if you book a hotel in the centre of a city noise is to be expected so I can't mark it down for this. We had a problem with our room key a couple...

We had a nice few nights here,nice room with a great 🚿 shower. Not a great view from the room though. Staff friendly & helpful,breakfast ample. Pity our A/C broke down on our last night there but got a fan in it's place. Convenient location near the tram stop.

A great hotel in a fabulous location. The staff were fantastic, but reception is in a small area and can get busy. A minor error with my taxi booking on Saturday afternoon was fixed. My room on level 3 was very clean and comfortable.

I forget the persons name but the guy on the reception during the day was awesome! So nice and made us feel super welcome.

If you can get a room here, you should. They’re spacious, beautiful and thoughtfully designed. We stayed in a room with two queen beds and it has these marvelous curtains that separate the room and give you great privacy. There is great food around the corner and if you’re visiting the area, you should try every single coffee shop nearby. They truly are each unique and wonderful. The water pressure...

Great location, exceptionally clean, big rooms, comfy bed & pillows and all at a reasonable price. Stay here for work trips even though its 30 mins+ to the office. Lots of great restaurants & bars within walking distance & all the staff are friendly & welcoming. Highly recommended & will be back again in a few weeks.

We stayed three nights and it was a comfortable stay. The lady who checked us in was very friendly and helpful. Having stayed here just over 4yrs ago, we were excited to come back. It was a little sad to see the hotel starting to look a little tired. Certainly wouldn’t deter us staying again as it’s still really nice and in a perfect spot, but some money needs to be invested into freshening the rooms...

Location was perfect as we had a function around the corner, it is walking distance to the train station if needed. Room had everything we needed, and we thought it was very reasonable. You do have to pay additional $30 , for parking, but it's cheaper than a fine. Hope to come back soon, thanks

Definitely not a 5 star hotel. Room was spacious but it was so noisy with the sound of pipes and aircon. Also the room wasn’t serviced every day, only if you hung the sign. The staff could use some training especially the weirdly, snobbish evening team. Stayed there for work but definitely won’t be going back.

Disappointing stay - room was hot and stuffy - air con didn’t seem to work. Service was very average waited over 30mins for a shaving kit- when I went to leave the car park they tried to charge me $40 when told it was $25 . Seemed to be a lot of staff but difficult to get help. No streaming tv available could only use screen mirroring but because wifi was poor signal couldn’t work. Overall stay was...

It’s an excellent hotel in general, beautiful lake view, close to city and tram, quiet environment. To be honest, it gives an old vibe considering the year while it’s price worthy. Pool and gym are good. Staff are nice and welcome. We left out glass cups when we checked out, when we came back they were kept. 🙏

Wi-fi speed too slow in the room

Perfect location close to the tram and city center. Attentive staffs! Will come back.

Overall the experience at the Mercure Albert park was good. Pros - good location to trams, Albert Park and St Kilda and from the city . Beds were soft with clean sheets, tea & coffee facilities were good. Cons - Staff could have been a bit more friendlier, the shower goes hot and cold, we had room 2203 and there was noises in the vent as you walk in the door, pillows were hard and I had you only get...

Good trip, good location and we are really enjoying, good for couple

My best stay ever at this beautiful heritage hotel. Don't be disappointed if you get an internal room. They're whisper quiet and very cozy. Perfect winter getaway. Thank you!

vintage but clean ,love the vibe

Alarm went off in room at 4:30. Tried to stop it in the dark, hitting every bottom until it stopped. Unfortunately snooze was one of them. So it went off again 10minutes later. Very unsettling.

Disastrous "Luxury" Stay - Avoid This Hotel! ⚠️ Booked a Victoria Suite for a luxury getaway but was downgraded last minute to two rooms, claiming "maintenance." Worse, they placed us above a loud wedding event with no warning. Blaring music terrified my 3-year-old until 10:04 PM. We felt utterly cheated. Never again.

The room is luxurious, full of history. Staff is professional and helpful, they were also surprisingly welcoming^^. The hotel location is spot on also, convenient with no traffic noises. Recommended for staying.

What a beautiful hotel! And such lovely people running it! Mummy came here once before and was very excited about bringing me and Cuddly here, and we could see why! We really enjoyed our stay!

Absolutely incredible service, beautiful rooms, great food - will definitely stay there again next time I'm in Melbourne.

Umesh is the best concierge I have ever encountered at a hotel. Polite, great memory & goes above and beyond to make your stay convenient.

Great location and superb service. We had a wonderful 4 nights at the Como. Even though the building itself is old and dated, the rooms are big and spacious and furnished with new modern furniture. The beds are really comfortable and huge, with crisp clean white sheets. The bathroom is spacious and supplied with luxury toiletries. Nespresso pod coffee and T2 tea are provided daily. Our only negative...

Great location, lovely big room with a very comfy bed and exceptional staff. We had requested an early check-in which the hotel accommodated for us & the restaurant recommendations from the front desk staff were excellent! It's very quiet considering it's right on Chapel Street. The 11am check out if very advantageous as well. Highly recommend a stay at The Como.

Very large room and lounge area. Staff were friendly and helpful. Lots of food options very close by and bars within walking distance. Loved the touch with free duck and Como bath chain.

Welcome drinks were the first great thing about this hotel. The room is huge and has lots of things from a heated pool, gym, sauna and so much more! The food is soooo yummy and friendly staff. You can also see some channel 10 celebrities while you're there! Very good would go again! :D

Love the Royce. Modern, clean and great service. Super close proximity to the city. Would definitely stay again.

Wow. The Royce is on the level of some of the best hotels I have stayed in. Think the Surrey and the Mark in New York, but at a fraction of the price. The room was gorgeous Art Deco modern. Spacious bathroom. Nice sheets and bed. Lovely balcony looking out through the trees onto green grounds. The restaurant was excellent; good dishes and excellent service. The bar was our favorite. It is also gorgeous...

Conveniently located near The Botanic Gardens and multiple modes of transport

Fantastic stay, beautiful rooms, great location. Friendly staff truly enjoyed our stay. Highly recommend.

Very clean and comfortable. Excellent standard of accommodation, food and service. Not for the budget traveler though, all this convenience and quality comes at a price.

An oasis at the end of busy days. The suite was so comfortable and spacious and the team extremely helpful and welcoming throughout. Breakfast was great too. If we return to Melbourne, The Royce will definitely be our go-to

I stayed over a week and found the service really good. Always pleasant and polite and I was treated with respect, like being in London. Room was fine, I went cheapest option and it had what I needed. I would return. Great facilities on hand and good location! Slight odour in room though, like it was on a remote island.

Nice quiet area close to train and high st shops. Room is tidy and clean with private toilet and shower and shared kitchen, I think it used to be students accommodation. Affordable fare compared to prices of other hotels around $175 for 3 nights. WiFi not free but $5 a day, $20 a week. Car park not free. i smell smoke I think through toilet, other guests shouldn't be doing this or I suggest to hotel...

Good position, service ok but room cleaning will be better.

Unbelievable!!! Loved the location, the service, the lounge... impeccable service... breakfast was excellent!!! Evening appetizers were better than I expected!! Wine at the lobby at all times... early check in, late check out, 2 bottles of wine as amenities... They made us feel like royalties🥰🥰🥰

Great location and good breakfast. Try all the Melbourne version coffees. Service at the breakfast was excellent, frontdesk a lot of room of improvement, that is an understatement! Bellboy was there to help with the suitcases, very friendly and helpful. Rooms are very old, feels more like a 3 star hotel. Wifi is good, little noice even it's on the main busy road.

Was greeted at check-in by very friendly staff who saw I needed a glass of champagne at 5pm - thank you. The room was roomy and clean on the 10th floor. Location is also good, close to many attractions.

Hotel is a little understaffed.. Don't expect any help with bags. Not happening here, Upton arrival my Marriott visit disappeared from my app and the local staff had no idea how to rectify other than instructing me to "open a ticket" (thanks Marriott I'm here to serve). Didn't check out property to much so could not comment on gym/pool etc.. Seemed nice enough, carpets in elevator could use changing...

Breakfast was basic but certainly everything you need. Staff were amazing.

The whole Marriott Melbourne team was amazing. I travel all over the world and I can tell you that the service here is world-class. I had a really bad day as my next morning tour was cancelled with such a short notice, while the reservation/front desk/concierge team make my life goes easier. Nothing was a problem. If you want to run an event or are looking for a great place to stay in Melbourne...