Best Western Cranbrook Hotel

Booked for grand daughters 3rd birthday on March 22 2024, as she loves hotels and pools.
Booked this hotel, because it had heated indoor pool and adjoining rooms.

We booked adjoining rooms as we travelled with 2 families. This option was available with online booking, then checked with followup phone call.

Upon arrival, adjoining rooms are not an option.

Then told that breakfast is not included with booking.

So we as a large group head to the heated indoor pool with 3 grandchildren in tow to play have fun. Instead the pool room is extremely cold maybe +5c. Get in the water and it's even colder. we stayed for 3 minutes as we all got changed and the kids were excited about a pool.
Well, we all left shivering cold, went to room and put kids in the tub to warm up.
Later headed to MacDonald's to get some hot coffee and hot chocolate to warm up.
Headed to Boston Pizza to have a great birthday celebration.
Went to the local public pool in the morning and everyone had a great time.

In all services listed at time of booking are a sham we found after arrival. It's just a hotel room like any other, but more money

I'm sure some manager is getting a bonus for saving money by reducing the heat in the pool and cancelling breakfast included.

In all overpriced and dissappointing

A mismanaged opportunity for Cranbrook.

Book somewhere else and use local restaurants and the public pool, as it's heated, you will be happier.

Lobby entrance is weak. Drove into the parking lot and started to make my way around the side of the building in an attempt to find the lobby entrance. As it turns out it's immediately on the the left as you pull in off the highway. No "Lobby" signage. Ice, slush, snow and dripping water all around the entrance to the lobby. No automatic door for the ease of bringing your bags in. Keep one arm free for opening the doors. Careful not to slip!

The pool room was cold. Bring a jacket to watch the kids.

Nice bubble hockey table, but what a shame it doesn't function properly. A little maintenance or repair is required. One player doesn't spin, a second player will rotate at a sloth's pace, but if you're an adult you can lift one side of the table high enough that gravity will allow the puck to slide to a player that can move the puck around. On a positive note, the teams are evenly matched. Both Right Wingers are the non functioning pilons that CAN move, north / south directions. Audible feature only has the 3rd period.

Rooms are nice. Clean and modern. The TV seemed to be mounted a little low. I couldn't read the lower banner on a news station because my wallet was on the counter. There is a table in the corner, though - easy fix.

I found the bed to pillow combo was wrong. At least for me. The bed was comfy and soft, but the pillow was thick and perky. It reminded me of camping when I was young. Having a ciesta, on a sunny afternoon, soaking up some sun and using a log or a rock to prop up my head. Good for an hour or so, but not much more. I guess it allowed me an opportunity to provide some feedback, at 4 in the morning, while my family got some sleep.

I think the next time that the highway closes and I'm forced to stay in Cranbrook I'll drive past this particular Best Western and try my luck somewhere else.

Facts before the review: I travel a lot and only stay at Best Westerns. More than 50 nights a year. I am a Diamond Elite member and feel I can compare Best Westerns.

We booked this one as the start of a Month long vacation trip taking us across 6000 kms and multiple hotels and Air BnB’s

The Best Western in Cranbrook was truly a disappointment.
1. Traveling with a pet, so you pay a pet fee. Understandable and although more than in other hotels, no problem. I do expect them to clean for that fee, that is however not the case. Not clean at at all.
2. No breakfast what so ever for $260+ a night. Are you kidding me?
3. Restaurant on site as advertised is closed yet no one tells you that
4. As a member you get a survey so I completed that. The management response was very unresponsive

All I can say about this particular Best Western: it sucks. Will never stay here again. I am currently at the Best Western in Butte Montana and what a world of difference.