Heritage Inn Hotel & Convention Centre - Cranbrook

Didn't have what we reserved via PHONE
Upgrades us with no discount.
Room was not equipped with toiletries. Light bulbs were missing and the tab leaked from the knob. The room is on a lower level and the curtains don't cover so getting changed in a bedroom at night was not an option. Heat took a very long time to start and they had no extra blankets. They had no extra towels and we used pool towels. The pool and hot tub were dark and musty and the hot tub was broken. Overall is was a poor attempt to meet our very basic needs for a lot of money. We were very dissatisfied.

Sink had 2 chips in the porcelain, the size of quarters. Dogs barking in the hotel at 3am. Food was really good and the waitresses were awesome. Horrible coffee

This review is for the Restaurant only.
We went there on Saturday morning, got there a little late for breakfast but decided to stay because the lunch menu looked great. Our server was friendly, and a bit awkward because i was her first day. She did well, and checked on us multiple times. We got our food after quite a long wait which seemed odd because there were no other customers in the restaurant at all. When our food came it was not good. My Monte Cristo sandwich was dripping oil, and completely soggy. I couldn't even eat 1/2 of it. My fiance's Patty Melt was also terrible, and she couldn't eat it. She also did not get the poutine she ordered, just plain fries. She asked for gravy and cheese curds and the waitress apologized and went to get them, she came back 20 minutes later with a large bowl of gravy that had melted cheese mixed in to it. She apologized and said that the cook did not understand what she wanted and she didnt know what to do. It had the texture of slime, and did not taste like gravy at all. Our original server never came back until a new lady brought us our bill. We told her that the service had been fine, but the food was awful. The new server said "It's my last day Thursday so i will be honest, I hear that a lot.". We just paid and left after that.

Rude service . Got charged double the rates plus 250$ deposit. The rooms haven't been updated since the 90s . At breakfast got harassed by the service. No juice or toast or cereal or milk just bad coffee and the usual boiled scrambled eggs pancakes tots and sausage. That was it!. Did I mention the rude service. Not worth it. I've had better continental at other cheaper hotels. We only stayed cause we were tired of driving all day and all other hotels were booked cause of construction workers.