SEETELHOTEL Ahlbecker Hof

+ Hotel and room is very nice
+ Staff is friendly
+ dog friendly hotel, big up
+ good breakfast, full of food anytime

- Employees at reception doenst speek english
- there is no avalaible pricelist for room minibar, printed or avalaible at the reception on asking.
- parking spot for car is very long and complicated way and if you forget something in car, its hard to find it. I lost twice, before somebody lead me correct way.
- room is not air-conditioned, and its not possible open windows at evening, because there is lot of mosquitos.
- in front of our room, there is cart with dirty dishes - for two days!
- because the receptionists doesnt speak english, we are lack of informations about spa, beaches etc and there is no information letter or flyers in room! I was expecing some information package like map of the hotel (its very big), etc, Or in room, or in email.
- I book our visit at hotel website, in advance 3 weeks. But at the check in there was not information about us and it take long to find our reservation, even i have confirmation mail.
- our key cards stop working at the sexonf day, and nobody tells us (so i go all the way to the room, find out its closed and have to go at the way back to reception to change key card)
- cleanup was not perfect, there is lot of dust on wardrobe, which fall down on bed sometimes
- complicated light system on room, without any information how to shot it of. Some english information in email or in room will be helpfull
- when we like to choose the room on your website, its hard to find pictures when we see differences between types of room, so its kind of lottery

In spite of 5star rating service was slow, no explanation of delays were offered, room keys stopped working on the last day before checking out.