Colombi Hotel

The wait was crazy long and we couldn’t pay. Been there for an hour and they were very slow and rude :(

Service was absolutely substandard for a hotel of this category. Shocking. Not sure if it’s the racism other viewers have identified. Among others, I got yelled at and called a liar by front desk staff when I (correctly) stated that I had in fact just been served in an area they claimed they couldn’t serve me in because it was closed (the bar people had just told my dad, my brother and I that it was open and we could sit there). When I demanded the respect a customer should be able to demand (ie not be called a liar) the front desk person became threatening and raised their voice to me - in the middle of the lobby. I have stayed here several times in my life but I will never be back. Verbally attacking customers should be deemed unacceptable behavior anywhere, let alone a Leading Hotel of the World. The hotel itself is nice, location in Freiburg unbeatable.

Sub par hotel for being claimed as a 5 star property and apart of the LHW portfolio. Breakfast staff are racist and treated my wife and I like second class citizens at breakfast prompting us to depart a day early. Its easy to see when my wife is the only asian and the staff refuses to make eye contact, come to our table, or bring us coffee until we had to ask... other people (caucasian) did not have to. The other white folk were greeted and provided food and coffee freely.

The duty manager did nothing, and the manager at large just apologized and said he didnt know what to do. I know... fire the four women that cost you business and a bunch of poor reviews.

Do not patronage this property.

If you are expecting racist comments from the reception, please go here. One of the worst hotel and staff i have encountered in my life. Worst experience. Never go, rather stay somewhere else.