BERG & SPA HOTEL GABELBACH

No water (ok that happens) so no shower or flushing from 5pm to check out time. While things happen, it was handled utterly unprofessionally. First of all why not call ahead of time to let customers know before so that they can make an informed decision? Second while water was provided I basically had to ask for it, it should have been instantly dispatched to all rooms.

Finally absolutely no will to "compensate" for such a disagreement. Offering diners or massages proactively would be the absolute ABC of any hospitality training, and would buy you a LOT of good will from customers.
I get that Germany is not exactly the staple of customer friendliness but helpless looks and passivity don't make the situation better. In fairness they did comp my diner, but I had to escalate the situation to a manager and felt terribly having to ask employees, which can't do anything about what amounts to a management & training problem.

On the plus side the location is wonderful, the spa well thought out and diner was pretty nice if not for the slow service.

The location is great, it's surrounded by woods. It's nice to walk around or hike a bit, especially with your dogs. However, don't try to take your dog inside the restaurant! It's not allowed. Both, the hotel and the restaurant used to be dog friendly, but not anymore. It's one thing for the hotel, definitely not nice, but a lot of hotels don't let you stay with your dog - it's like "whatever" for me. But the restaurant? To be honest, it's the ONLY restaurant that I know of in Germany, where I cannot take my dog inside to dine! I travel a lot with my dog all over Europe and I have NEVER been denied to enter a restaurant with her anywhere. Fyi my dog is 4kg, she doesn't shed (so no risk for allergic people) and when I take her inside a building she is in her bag (and stays there), in which I am even allowed to take her on a plane with me as a "pet in cabin".

So, a "dogs not allowed inside" sign is extremely disappointing, especially for a restaurant in this location. Since my dog is not welcome there I won't visit the restaurant either.

The service at the front desk is outrageous even for East German standards. The lady at the front desk was ignoring us while chatting with a friend. She didn't explain anything and was extremely rude. We booked a room with two beds and got a queen size bed. She didn't inform us about breakfast time or anything at all.
Rooms are clean but outworn and dated. We will definitely not come back!

The spa is clean with a spacious outside area. Nice sauna. Pool is small and dated. Great massage therapist.
Location is great!

My friend and I went for a relaxing massage but we came back extremely frustrated with the poor service by the staff spa.
We paid for 60 min massage but what we received were:
- massage for 45 min
- It's not called a massage when they only lather lotion on you
- absolutely no music during massage
- my friend and I received different set of services - both bad.
- no guidance throughout the massage as to what she was doing
- requested to massage a bit more strongly and not only lather lotion, was answered with "No".

We wasted 120€ for nothing but only our beautiful weekend. I do not recommend this place, never coming back.

Horrible service, the restaurant was terrible. The waiter was very rude and impolite and treated everyone in our table horribly, especially the ones that didn't speak German