Hampton by Hilton Kiel City Centre in Kiel

We chose this hotel after trying the Hampton By Hilton Kocaeli Symbol in Tyrkia.
We booked 2 rooms for 2 parents and 3 children aged 4_13. We checked in 12.08 kl 20.00 . They gave us separate rooms in different floors! My wife and children at room 310 at 3rd floor. And me and my youngest son at 805 in 8th floor!!. no explanation.. as why they booked us in 2 different floors, only there seems to be a problem with the system. At the end the receptionist offered us something to drink as en apologies for the inconvenience!!!

Hotel doesn't have it's own parking. We had to pay for the parking.

We had really bad night sleep because of the separate rooms in different floors and with a shared blanket!!

Breakfast is very humble & hopelessly undersized for the amount of guests. There is no space to sit on breakfast because of the poor choices & management. Nobody seemed to like it based on peoples leftovers. So we decided to eat somewhere else.

When I asked for the free drink (Coffee) that they offered me.. The receptionist Magdalin Or Madlin.. Refused it without even looking and have face to face conversations. I was standing in front of my family and other guests and trying to explain to the receptionist that it's not the cost of 1 Coffee that's matter. Because I've already choose to book in this expensive hotel. But Your colleague the one who offered us this to express his regret for the mistake the hotel made..
But she didn't even looked at me not even once ( you need to pay for the coffee)..
This is not the way you treat your guests. Is it because of my skin color or she's just rude.
Sorry Hampton By Hilton KIEL but NEVER AGAIN.

I had a really awful experience at this hotel. We were three people sharing a room, which meant a double-bed and a fold-out sleeping couch. The hotel was well aware of this.
When we showed up, the room wasn't prepared for three people. We made the hotel staff aware multiple times during the day and evening but they said that their laundry supplier had an issue and that they were short on bed linen. To be short on bed linen is one thing but the hotel and staff did not seem interested in or concerned about our issue and did nothing to help us. One person from our party ended up sleeping in the unmade sleeping couch with blankets we had brought from our car.

Afterwards we asked to be compensated since we hadn't been given a room fit for three people that we had booked, but the hotel couldn't care less about it.

Separately, the hotel logistically and service-wise seemed like a mess. The two elevators were completely overrun so it was impossible to get up or down from the 13th floor. Also at breakfast, they were out of most food items already at 9 O'clock and the general impression left by the hotel was a very bad one.

I would NOT recommend staying at Hampton by Hilton in Kiel to anyone.