MarSenses Ferrera Blanca Hotel

Last year was so much better in nearly all aspects. So much so we booked to return the same week we got back. Unfortunately the hotel has made cut backs which has meant the experience has been a let down in all the areas they excelled in last year.

The biggest area which affected our stay, the staff. Last year they were friendlier, paid more attention to detail and would chat and make you feel welcome. This year they did the bare minimum necessary to serve someone. The exception to this being the restaurant staff, these were still amazing.
We missed the experienced members of staff present last year that made the hotel experience all that more enjoyable. Maybe they now work in the adult only zone, but the hotel definitely suffers as a result.

The premium drinks package has suffered so much that the premium cocktails are now indistinguishable from the standard ones, all served in a glass tumbler and lucky if you get a slice of lemon/orange. Last year the premium cocktails looked, felt and tasted like they were more premium than the standard ones. My favourite drink from last year, the Mai Tai, tasted like a cheap artificial juice drink this year and came in a small tumbler with no garnish.

Enterntainment this year has also been a bit of a let down. Last year more external performers performed and the performances were of a higher standard. We found ourselves leaving and going outside of the hotel for evening entertainment this year more than last.

The snack bar has been downgraded to a tiny area next to the kids pool due to the new adult only zone. This isn't a massive issue as we never really used the snack bar, however last year's was much better with a larger selection of snacks and a better bar and seating area.

Luckily the food and rooms haven't suffered. These were as good as last year. Location is obviously still fantastic with everything being very accessible.

Service is what made this experience so good last year that we returned. This has dropped in standard so much it completely changed how much we enjoyed being in the hotel complex. We still enjoyed the experience and the hotel is still relatively good value but it is now lacking in areas it excelled in last year, hence dropping 2 stars from last years review.

Staff are great can’t fault them. Food was quite limited although a different theme every evening. Rooms and cleaning are where they let themselves down hugely! My partner was in the room whilst cleaners came and they didn’t change sheets they just made them, wiped the bathroom sink and emptied the bins after 4 days of arriving. Also got asked at check in if we wanted the room done daily or every other day. We chose daily and ended up getting it done once. Which means going to reception everyday to get clean towels and toilet roll when needed. Rooms are also full of ants. Hotel is good for kids activities.