Hipotels Mediterraneo Club

While our stay had many enjoyable aspects, such as excellent food, well-maintained pools, and a range of activities in the area, the arrival process unfortunately overshadowed our experience.

Upon arrival, our room was not ready, and we were asked to stay in another room for the first night, meaning we had to switch rooms mid-stay. As compensation for the inconvenience, the hotel kindly upgraded us to an all-inclusive package. While this gesture was appreciated, we had no option to refuse it. In hindsight, we would have preferred the option to keep our original room for the entire stay rather than switching rooms, even if that meant forgoing the compensation.

Changing the room mid-stay posed a challenge as we were traveling with a 2-year-old who relies on certain routines, especially during nap time between 12:00 and 14:00. We requested to remain in our room during this period on the day of the switch, but this was initially denied, citing standard check-out times.

Given the unusual circumstance of needing to change rooms mid-stay, we hoped the hotel would accommodate us with a more flexible solution. Communicating this need to the staff was difficult, as either our concern wasn't fully understood or the staff were unable to offer a solution beyond the standard policy. Eventually, after speaking with the Hotel Manager, we were given permission to stay in our original room until 14:00, unless our new room was ready prior to 12:00.

However, the communication broke down again when we were called at 12:35 and told to switch rooms immediately. This was disruptive, especially since our child was napping at the time. Despite providing my mobile number, the reception called into the room several times, further interrupting the situation.

We finally moved rooms at 13:45, but the overall experience left us feeling that the hotel’s processes took precedence over guest comfort and flexibility in special situations.

That said, outside of the room issue, we appreciated the quality of the food, the lovely pool areas, and the variety of activities available both at the hotel and in the surrounding area. With some improvements in guest service and communication, this could be a truly excellent experience.

Dreadful, disgusting room, we paid a high season premium price, room had peeling mirror, filthy bathroom, mold in shower and shower head, toilet seat was yellow(urine stains weathered in), inside rim of toilet was disgusting. Terrible aircon, broken lights, sticky residue on cupboards. Disaster. The pool and facilities were very good though. All inclusive meals were bland/boring and low quality produce. Not worth the money paid in August!

I am very disappointed with the hotel. The reviews everywhere are great, and I didn't even think that there would be anything I wouldn't like. In the end, I don't understand at all why this hotel is considered child-friendly (other than the large number of kids).

1. There is no elevator in the hotel. Every single day we had to carry the baby and the stroller up several flights of stairs.
2. There are no ramps at the restaurants, so you can't get in with a stroller.
3. The water in the children's pool is freezing! Much colder than in the adult pool. When we mentioned this at reception, they rolled their eyes and said it was impossible. Well, they should try it themselves, at the very least.
4. There's absolutely nothing to feed the kids. Most of the food is fried, pizza, or deep-fried. There's very little in terms of vegetables. I was especially shocked by the frozen strawberries (in the middle of summer in Spain).
5. You can’t have tea during lunch or dinner. The coffee machines and hot water are turned off. When we asked why, they said something like "it’s not allowed."
6. It's stated that the hotel has a gym and spa—that’s a lie. The gym is in the neighboring hotel, and you can go there if you ask reception for a pass. However, the spa in the same neighboring hotel is not included in your stay. Why list amenities that don’t exist?
7. There's no soap in the rooms. The only bathroom amenity provided is shampoo. When we asked for soap, they brought us even more shampoo.
8. There are no hotel sun loungers on the beach; you have to rent them separately.
9. We got food poisoning at the main restaurant. My child was vomiting, and so were our friends. The staff once again rolled their eyes and said something like, "well, I guess someone else will get sick tomorrow."
10. Overall, it felt like staying in a three-star hotel. There were a lot of little things that added up to a negative experience. We absolutely don't want to come back.