BULL Reina Isabel & SPA Hotel

This is a great hotel in a great location!! I was traveling by myself and felt so safe!! Beautiful breakfast at no charge!! Great location!

Really lovely hotel in a great location.
Only stayed for two nights but it was lovely stay.
The hotel didn’t have a filtered water facility, only bottled which you had to purchase. Also I thought the spa closed too early, maybe a 20.00 close would be better.
Just two tiny complaints there but overall the stay was perfect for what I needed.

The Queen of stays
We were looking for some late winter sun and on a recommendation booked the Reina Isobel. The hotel is large and great facilities including a rooftop swimming pool and bar. With great sea views and, weather permitting, a glimpse of Tenerife.

The breakfast buffet is vast and varied and includes vodka. We had dinner in the restaurant one night and again there was a wide selection of appetisers, mains and desserts.

The resort was busy in late February and we enjoyed an early evening walk along promenade choosing a restaurant for dinner.

returned for 5th time - great hotel across the prom to a vast clean beach

Could have done with the pool opening before 10AM but, apart from that, we thought the hotel was all-round brilliant.

Excellent hotel. Good pool, gym, and spa. Nice rooms. Perfect location on the promenade and also near shops and attractions.

Breakfast and dinner are buffet style. Excellent choice and quality. Good service, great value.

Lovely hotel. Was on hols with my teen daughter and we wanted a mix of relaxing and exploring. Loved that the hotel was on the beach in one direction and city in another. Would stay again. Couple of criticisms 1. Spa was v busy each time we went and water in the indoor spa pool and salt water pool could be hotter 2. Not enough reception staff. Had to wait long time to speak / check in 3. Tea bags and small milk cartons in room on arrival but not replenished daily. When I asked the receptionist if we could have a couple of tea bags and milk left we were told v firmly that they don’t get replenished after day one. V strange when you’re paying for quite an expensive hotel

This property was amazing! The location to the malacon was exceptional. The entire resort exceeded my wildest expectations. The breakfast buffet is unbelievable! The spa—gym-rooftop pool-& beach chairs are all excellent. Cannot recommend this property more! I would stay here again in a heartbeat!!! Loved the hotel & loved Las Palmas!

We asked for a room there as we had to leave our current accommodation as it was really not up to standard (Airbnb). They didn't have a room for the full length of our stay but went out of their way to find a room at a different hotel nearby by ringing them up etc. Very much appreciated!!!

Most of the staff is friendly (special thanks to Octavio). The hotel is clean and the breakfast is good and versatile. The spa is small but nice with a wonderful view, especially the salt bath was a great experience. If the sunbed area at the beach gets full, they send you with a ticket to the next area which is nice. Overall a lovely experience.

The minuses I can think of is that some of the staff at the breakfast are a bit flegmatic. For example when we told one that there was small pieces of broken glass in the coffee cup (which is pretty problematic because it almost ended up in our stomach) he just stared at us and said nothing. The plates and cups were also often dirty, so the washing machine needs to be updatet.

Also, the cleaning of the rooms is inconsistent. Not bad per se, the room was kept clean, but I would suggest some process that it is kept similar every day. Also some of the toothbrushes etc in the bathroom were opened by previous guests and not replaced which was a bit disgusting.

I am also a bit disappointed that even though many signs in the hotel mentioned that it is not okay to reserve sunbeds the staff did nothing about it. There were lots of people who took the best beds and had just their towels laying there for hours.