Dunas de Doñana Resort in Matalascanas

I am writing to express my profound dissatisfaction with my recent stay at Hotel Dunas de Doñana. The experience was far below the standards one would expect from any hotel, let alone one claiming to offer quality service.

Upon check-in, the condition of our room was appalling. The microwave contained filthy remnants, dishes were piled up in the sink, and the plates above the cabinets were covered in grease and grime. There were even footprints on the TV desk, and our terrace was littered with popcorn. The floor was sticky and unclean, which was highly unpleasant.

During our absence to the beach, we returned to find our luggage tampered with, phone cases opened, and €10 missing. This breach of security is utterly unacceptable and suggests severe issues with staff conduct and integrity. Additionally, the room had other people's trash left in it, further highlighting the lack of proper housekeeping.

We conducted a bed bug test, which unfortunately came back positive, posing a serious health risk. This alone is grounds for significant concern and immediate corrective action by the hotel management.

The buffet experience was equally disappointing. The food was excessively oily, and the staff were unprofessional and unresponsive. Despite requests, dirty plates were not cleared, and we were met with unfriendly attitudes. The salmon was served uncooked and expired, and other meats were consistently undercooked, raising serious food safety concerns. A friend who stayed here recently also suffered from food poisoning, which is alarming. I was really disappointed with the staff the hot chocolate milk was full of cloudy water no chocolate particles.

Additional issues included:
- Flickering lights in the room that were never replaced.
- A non-functional safe.
- Dirty, stained cups and greasy plates in the buffet area.
- Denial of access to the child room.
- Refusal to provide the WiFi password.

This combination of poor service, lack of cleanliness, and unprofessional behavior is unacceptable. I urge potential guests to reconsider their choice and avoid Hotel Dunas de Doñana to prevent a similarly distressing experience.

This hotel is a joke, The rooms are very dirty, the beds contain bugs the sheets are stained, the microwave had residue of burnt food and had a weird smell.
The buffet was disgusting, the food was either burnt or uncooked, the drinks all tasted like water no matter what drink you would get, the plates were very dirty and so were the glass cups, it was so bad we had to clean it ourselves. Breakfast was horrible, the food was soaked in oil and honestly awful. Dinner and lunch were okay some days, however some days we didn’t eat but luckily there was a fast food place nearby allowing us to order dinner.
The staff is very nice and polite however the cleaners are not, I was in my room when there was a sudden knock and while i was going to open the door, it bursted open and the cleaners were coming inside.
The cleaners just burst into your room without your consent, no matter what time just to check it. I also found my closed suitcase, open and was clearly checked by someone.
This is genuinely disappointing as me and my friends were so eager to stay in this hotel, recommended to stay in another hotel.

I was sleeping on a couch bed well that was very hard and kept cracking, I left my suitcase in my room closed, I came back and it was open. I was in my room as someone knocked on the door, I went to open the door but a second later the cleaner burst the door open without my consent. The doors of the room were loud, cracking and broken as that black plastic thing above the handle of the door kept falling off. When I first came into the hotel room and took the sheet off my bed, there was this rubber thing just there on my bed which proves to me that the beds are not fully cleaned nor checked. The food was also very low quality and not the best, the plates were dirty and the glasses were not fully cleaned. I give this a 2 for the causes above. For the rest the room was pretty clean and warm and the place of the hotel is fully beautiful.

1. **Room Cleanliness:**
- Mold in the bathroom.
- Stained bedding.
- Cobwebs in the corners.
- Strong, unpleasant odor.
- Broken lamps.

2. **Amenities:**
- Empty minibar.
- Broken air conditioning.
- Non-functional WiFi.

3. **Security:**
- Room door left ajar during your absence.

4. **Food and Dining:**
- Limited selection at the buffet.
- Unprofessional and unresponsive staff.
- Not fresh fruit and burnt coffee.

5. **Other Facilities:**
- Dirty pool area.
- Noise disturbances throughout the night.

Such an experience is understandably disappointing, and it is crucial for the hotel management to address these issues promptly to ensure future guests do not encounter the same problems.

**For Potential Guests:**
Based on this review, it is advisable to consider other accommodation options in the area to avoid potential dissatisfaction.

**For Hotel Management:**
Immediate action is required to improve the overall quality of service and facilities, including:
- Conducting a thorough cleaning and maintenance check of all rooms and common areas.
- Ensuring the security of guest rooms.
- Enhancing the quality and variety of food and beverages offered.
- Providing adequate training for staff to ensure professional and responsive service.
- Addressing any noise disturbance issues to ensure a peaceful stay for guests.

We hope that Hotel Dunas de Doñana takes these comments seriously and makes the necessary improvements.

Robbed 10 euros and opened suitcases