R2 Buganvilla Hotel & Spa in Morro del Jable

Overall really disappointed with this hotel. We stayed for a week at R2 Buganvilla and it was a holiday from hell because we had to endure a horrible hot room, repetitive/bland food, rude staff and rude tourists every single day. It was very isolating, stressful and an uncomfortable experience. Initially when we arrived we thought the air conditioning unit was not working right, however, on one of the days it was 100% not working full stop. Therefore, we called reception to ask for someone to come and fix our air con. A technician was sent up but he spoke no English whatsoever and only talked Spanish. All he did was climb up a ladder and hold a thermometer up to the air conditioning unit and proceeded to say it was fine and signalled to us with his hands to keep the curtains closed (our curtains were already closed). By this point the heat felt unbearable due to the heatwave and temperatures were reaching 40 degrees celsius, and as a result of this I suffered from heatstroke. As someone who suffers from postural orthostatic tachycardia syndrome (POTs) I am unable to regulate my temperature and so felt very poorly. Later on we saw that others staying in the hotel had their front doors open from the unbearable heat, so we called reception again about the air conditioning as we felt ours was still not working - then we were told that the whole hotels air con was broken and that they were waiting for someone to fix it from Gran Canaria!! We asked hotel staff for a fan instead and they did not have one to give us. We could not even open our balcony door because it would have let calima inside and the weather report suggested the air quality was severely unhealthy and therefore a health risk. The hotel food was so repetitive as well and there was not much option for vegetarians and at times not all food was labelled so it was hard to know if there was meat in it or what was in it at all, this is very bad especially if one has a food allergy. The food was catered to German cuisine and there was not much choice, as well as this food was uncovered so flies were landing in the food. It was difficult trying to find a table to eat at as there are not enough seats/tables for the amount of customers they have in the hotel. In addition to this, there is only one pool and never any sunbeds! The pool is tiny and is always full of children catapulting balls or standing on your feet. We weren’t made aware that there was no cleaning service on a Sunday till we called reception. This left us without any toilet roll… The entertainment was not very good and it was in German, and the room used for this was so small there was not enough tables/chairs to cater for everyone that wanted to watch. Occasionally you would have grown adults or children stand directly in front of you whilst you’re trying to watch. We felt very isolated our whole stay there. We also asked if we could pay for a late check out seen as I was feeling so poorly and our transfer and fligh

Miserable Stay, Absolutely Not a 4-Star Hotel
If I could give this place zero stars, I would. We stayed at R2 Buganvilla Hotel during a heatwave where temperatures were reaching over 40°, and the air conditioning in our room didn’t work for the entire trip. When I complained, the hotel sent a Spanish-speaking technician who couldn’t understand a word we said and simply declared it was “fine” (it wasn’t). We were then told it was fixed—this was a lie—only to later hear it was actually broken and they were “waiting for a technician from Gran Canaria.” I explained that we urgently needed a solution, like a fan, because a family member with a heart condition cannot regulate their temperature. The hotel still did nothing. This led to that family member suffering heatstroke and requiring multiple trips to the pharmacy for medication.

The so-called “snack bar” is a joke: a small fridge with sad ham and cheese sandwiches you can toast, plus a tray of mushy cakes. The main buffet food is bland, repetitive, and 100% geared toward German guests. Every poster is in German, the entertainment is in German, and the vast majority of residents are German—many of whom were shockingly rude. One incident in the restaurant left us humiliated when a woman ran over shouting in German, claiming we had “her” table, despite there being no sign or items on it. We left in embarrassment.

The entertainment room is stuffy, has no aircon, and never enough seats. Reception staff are abrupt, unfriendly, and seem to have no patience for English-speaking guests. The pool? Tiny, overcrowded, and full of kids hurling balls around. There’s only one pool, nowhere near enough sunbeds, and guests reserve them at the crack of dawn.

No cleaning service on Sundays meant we were left without toilet roll and with dirty towels. We also had an ant infestation all over the desk and dresser. Outside the hotel, there’s very little to do—almost every excursion is in the north or middle of the island, hours away.

To top it off, when we asked about paying for a late checkout (normal checkout is 12 noon, but our transfer wasn’t until 5:25pm), explaining it was so my family member with a medical condition could have a toilet and stay comfortable, the man at reception actually laughed in our faces and told us the hotel was fully booked.

Checkout was the final straw. The lady at reception gave us a dirty look, didn’t ask how our stay was, and just snatched the room cards from our hands before walking away. No thank you, no goodbye—just complete indifference. We also asked someone else if they could change two 50-cent coins for a euro so we could use the luggage weight machine, and a different member of staff just shrugged and said “I don’t know.” She didn’t know how it worked either, which made no sense—how do you work at reception and not know how a basic hotel amenity functions?

The only positive: shops, restaurants, a beach, and a pharmacy nearby (though the pharmacy is shut often). The room itself is modern, but that’s meaningless when you have no aircon in extreme heat, unhelpful staff, repetitive food, rude guests, ants, and poor cleanliness.

How this is rated as a 4-star hotel is beyond me. For us, it was a miserable, uncomfortable, and stressful experience. I’ve had better nights’ sleep on the Megabus to Inverness. By day three we were longing for the comfort and glamour of a Travelodge by the A1.

Avoid at all costs. 👎🏼