Hotel Lava Beach

Second day here at this immaculate stylish hotel which is in a very good location.
My main concern is the restaurant.
The showcase food is all very good but is greatly let down with the bowls of food under the heat lights that are cool and sparse.
The hotel should seriously consider making microwaves available so guests can heat up their food to a reasonable temperature. Also the staff in the restaurant seem exasperated and you will be told where to sit so that it makes it easier for them to set up for the breakfast while you are supposedly having a relaxing evening meal.
Also managed to stop my wife from cutting her mouth on badly chipped blue glass for the water.
Now on day four, Jet2 representative has been in touch to say that we should have had robes and slippers in our room when we arrived, we were told by reception that you only get these if you ask for them.
We were supposed to get a dinner in the a'lacart restaurant, but there was no mention of this when we checked in, once again we had to chase this up.
This is a Jet2 Indulgent Escapes, supposed to be five star treatment, it is a very uncomfortable stay.
The final night in the restaurant was the same as earlier in the week and I was fully justified with my previous comments, so many people complaining in full view of all the guests.
Not a five star experience, Jet2 Indulgent Escapes, its certainly not.