Hotel Lava Beach in Puerto del Carmen

The hotel is stunning apart from the quality of food. Stale bread, tasteless foods and the buffet is so bizarre. Nothing makes a complete meal.
The standard of the evening buffet is poor and for anyone who is looking for a complete meal then you have no chance. Deserts are tasteless mush.
Asked for fresh bred that wasn’t like a rock and was told no. It is what it is was the response.
Well what it is is poor. Lovely accommodation and facilities but that’s where it ends. Sorry.

Although the hotel looks very nice and in a good location when it comes down to services it should have been a -1 star ranking. On our last day we were missing some items from our room. After a good search by ourselves and also the staff of the hotel we left the hotel without these items (e-reader and SIM cards) We also informed the staff and reception we had a very bad feeling about this matter and found it hard to leave with this uncomfortable feeling. Now after 2,5 months we were informed that they found the items in the safe deposit in our room which we and the staff looked in multiple times. We were very happy although we found it strange that only after 2,5 months the items all of a sudden showed up in the safe we checked multiple times just like the staff. This implicates that the room was not used for at least 2,5 months which is very unlikely. On top of this the hotel wants to charge us a fee for retuning the items by post. Now they are also accusing us of accusing them of theft which is not the case. We are only saying the same as the latter in our review.. Very very bad service that is the only thing we are accusing them off.

The hotel is not worth 5 stars. At first glance, it might seem like it is, and some services are indeed 5-star quality. But the overall feeling is more like 4 stars. Loud music in the evenings until late is allowed, but a child playing in the pool… that’s not! We asked the lifeguard if we could use an inflatable ring and were given permission, only to be told the next day by management that it was not allowed. Maybe that’s still understandable (we can go along with that), but even playing with a small ball wasn’t allowed, and on the last day we were even told that “playing” of any kind was not permitted!

The hotel isn’t just not child-friendly — it’s outright child unfriendly! They should position themselves as an adults-only hotel. Then we would have booked something else!

Such a shame, because this really put a damper on the joy of our vacation.