Garbi Hotel in Cala Millor

Overall our experience at this hotel has not been great. I have stayed in 4 star all inclusive hotels all over Europe in the last 20 years and unfortunately this comes at the bottom of the list. I have tried to give a breakdown of things I wish I’d known before booking. Arrival - We arrived around 8pm, the receptionist was rude and quite abrupt in her manner, presumptive in thinking we were Dutch and seemed put out that we were English. The additional charge for tourist tax was £45.80 per room. (We had 2 rooms for 8 nights) Reception Area - Clean and bright with a few sofa’s then additional bucket style seating with tables in front of the bar area. Entertainment - Mini disco and then in house entertainment which wasn’t very good. Room - Large and spacious room with separate bedroom area bed we’re comfortable and there were extra blankets and pillows on the wardrobe if needed, Small Fridge, Microwave but no kettle and no facility to get a hot drink prior to breakfast opening at 8am. Bathroom was a good size with a separate door inside it to the toilet. The water was hot and was it a good water pressure. Aircon - around the hotel seemed rubbish, never felt like you walked out of the sun into a cold area, in the room it had been turned off prior to our arrival and it took about 24hrs to get it to a temperature that was ok. Pool - the pool area is the best bit of the hotel, never felt over crowded and was kept clean, the pool is a good size but gets busy when everyone is in it as there is not any other choice, there is a small paddling pool for small children with a canopy which is a good idea. Yes the pool is salt water but not too bad. There was an indoor pool and sauna advertised and would have been very useful as we had a few days of bad weather but when we asked how to access this we were told it was closed and it would be sunny tomorrow! Not helpful. Children’s play area and club - not used so can’t comment but there is a small play area and a room where then run a kids club. Restaurant & Food - this has to be the worst all inclusive we have ever had, we are not fussy eaters and totally understand the expectation staying at an all inclusive but the food was repetitive and limited, warm. The doors were open so there were also flies which isn’t very pleasant. Breakfast was ok this consisted of bacon and eggs and pancakes on the main station, with the usual pastries, yogurt and cereal (no child friendly options) cheese and bread. Then depending on the day either scrambled or boiled eggs, tomato’s and random things like sweetcorn. Lunch & Dinner the cooking station had a meat and a fish option and fries, then maybe 2 other options in sauce with a couple of side dishes at the other station. There was salad bar and then a section which was I guess a starter option but this tented to be seafood. Dessert - 3 cake choices at meal times again too much repetition and not overly desirable, there were also mouses or jelly option and ice cream with waf

Overall Bad experience, Aircons dont work after asking for repairs repeatedly , heated pool is broken, general bad service, no card payments at bar so do not expect to just tap and pay or walk 2km for an atm, General comments: Service geared for german speakers, far from the beach, Good food.

We stayed in this so called all-inclusive hotel one week from 28th September. We Travell a lot and this was the worst of its kind. Very rude reception personal. In the room no water no shower soap, no conditioner,. Very Pour varity of food with too much salt. Very few included drinks. You have to pay for most of it. You have to pay 5 Euro for beach towel and 10 Euro deposit. No snaks in the bar. No entertainment in the evning. The hotel is located in the worst side of the beautiful city. We had a terrible holyday and I would advice people to avoid this hotel!!!!

We arrived at the property full of anticipation. When at reception desk, the lady who was working was extremely rude and unhelpful. Shrugged her shoulders when we asked if we could check in and we were stood in silence.

Manager came. Couldn’t find a record of our booking even though I had the receipt. Didn’t know if we were all inclusive, even though we showed receipt. Told to go and eat whilst they sort our booking.

Came back an hour later. Allowed to check in but hotel tried to charge us again. Again, I showed the receipt of payment.

Very unorganised. Had to reuse towels in the room. Food was average at best.

Rooms were immaculate.

Hotel is clean and well maintained.

Stayed in the separate block facing the road. Dogs barked most of the night so was hard to get to sleep.