Hotel Santiago Plaza Affiliated by Melia

If you want to sleep on a very firm mattress and have your items taken by housekeeping. Stay here.
I stayed 2 nights on a tour, so I did not choose this hotel for myself. It's about a 7 minute drive from the cathedral and main historic area. First night was horrible sleep, the bed is so firm my hips and back hurt. The next morning I asked for blankets for the bed to make it softer. I wanted them under the sheet. The woman at the front desk had an attitude like she's tired of hearing about this. They put some blankets but it did not help. Then after I get back from touring around on the 2nd day housekeeping had been in my room to put blankets on the bed. I noticed my small box of plastic bags( like sandwich bags) is gone. I left in the morning, it was there. I come back, it's gone. So random. I am so glad I locked my bags when I left. Otherwise, who knows what would be missing. If you stay here cause you do like a firm mattress. Lock your bags. The bar area was very friendly and they do have a nice breakfast with nice staff for servers.

Nothing special regarding the rooms for a 4 star hotel.
The common areas are nice though.
Huge minus that the staff in the reception didn’t mention that the parking is charged as extra and we only found out after the check out.
Plus they told us that we can have breakfast even though it is not included in the room price, but we also found out that it was charged after the check out. Of course i can have breakfast if i want to pay for it. Why do you mention it during the check in like it is for free?
I was unfortunately disappointed by the staff.