Château de Bellefontaine in Bayeux

Booked for 3 nights. Hotel is old and tired. Certainly not a 4 star hotel. Water rot in the bathroom. Floor in bathroom was dirty. They did replace towels on day 2 but did not make the bed. Odd decor. Sad and tired. I would recommend staying in Bayeux.

A disappointing experience

We recently booked a four-day stay at this hotel and unfortunately our experience fell short of expectations. As frequent travelers who have stayed in a wide range of hotels, this particular stay was one of our biggest disappointments.

Positive Aspects:
- The hotel is situated in a lovely, quiet location with a beautiful garden, providing a peaceful environment.
- Our room was spacious, as was the bathroom, offering plenty of comfort in terms of size.
- The hotel staff was friendly.
- Parking was ample and conveniently free of charge, which was a definite plus.
- The breakfast featured excellent bread, and the presence of a machine for freshly squeezed orange juice was a nice touch.
- The hotel is relatively close to the Bayeux center, making it a convenient location for exploring the area.
- The beds were quite comfortable, contributing to a good night's sleep.

-Negative aspects
- While the hallway leading to our room in the first floor looked clean at first sight, it had a permanent terrible odor alike moist/mold. While most of the time the odor was confined to the hallway, it ocasionally leaked into our room which we found unacceptable, especially when trying to rest in bed. This was without a question the worst aspect of the hotel.
When we noticed this we checked older reviews in google and then we realized that it had been an issue for quite some time.
- The rooms lacked air conditioning. While this may not be an issue in cooler weather, it became uncomfortable on warmer days, which is not what one would expect from a four-star hotel.
- The toilet in our room made an extended noise while refilling the tank after flushing, which was somewhat disruptive.
-The doorknob of the wardrobe was loose.
- Although the breakfast was sufficient, the overall selection was quite limited. We understand that smaller hotels may have a reduced offering, but for a hotel of this category, one would definitely expect more variety.
- The cleanliness of the breakfast room and the cutlery was unacceptable, as both were noticeably dirty, falling far below the standards one would expect.
- The hotel appeared understaffed at certain times of the day, and on some occasions, there was no English-speaking staff available at the reception.
- Charging for water in a room that costs €260 per night seems like an unnecessary and rather cheap gesture, particularly given the price point.
- This was the most expensive hotel of our week-long trip around Normandy, and at €260 per night, we expected a higher standard of experience. Unfortunately, this was not the case, and it was actually the least satisfactory of the four hotels we stayed in, including one that was rated as a three-star. The value for money was poor, and the supposed charm of the chateau did not justify the high price.
- In summary, while there were some positive aspects to our stay, the overall experience did not meet the expectations set by the hotel's four-star rating and the price we paid. We hope that the management will address these issues to improve the experience for future guests.