Hotel Florida in Biarritz

Disgrace of a company. Stay away. Especially if you are travelling with kids.

We called to book a room when we arrived to Biarritz with our 10 Week Old asking was it baby friendly. We were assured it was.

We were told we couldn't book over the phone only online which we did 5 mins before arrival.

On arrival we could not get our buggy into their tiny tiny lift. We were told to try the stairs instead with our buggy which of course was impossible also to access. 3 trips later we made it up stairs. The hallways were so narrow we couldn't access our room with our baby in her buggy. (We also needed this for her sleeping quarters).

Without being able to access our room we returned back to reception for a refund from the booking we made 5 mins earlier which we were refused a refund.

Just another room option which wasn't accessible either by life or stairs for us with our baby.

We were forced to go to another hotel and book another room as they refused outright to refund us our money.

An absolute disgrace of a company, never returned my emails to management after we left either requesting our money back. An absolute joke.

Stay away.

Location is perfect, facility is acceptable but make sure you reserve a room facing front, with balcony. Rooms - facing back, no balcony are terrible. First room I was given had high windows, from which you can only see the sky! Also, the hotel accepts pets. Second room, facing back, no balcony smelled like a dog bed.

Really disappointed and a warning to others to report that my diamond wedding band went "missing" from the room safe. All my other jewellery was there. The response from the staff was a suggestion that I had lost it on the beach or that they would call me if it was found..... I only wear the rings together and it's inconceivable that I would have one in the safe without the other.