Hotel Belles Rives

I certainly want to start with the positives and must say that the concierge manager, Luca, was a delight and addressed our issues the absolute best he was able. Eduardo, the internship concierge, was also fantastic. Housekeeping ladies were very pleasant, as were the bell staff.
The hotel is rated and priced as 5*, and perhaps it is according to French standards. We, however, are used to much nicer accommodations and service when booking 5* hotels.
As a family of four we shared two adjoining rooms with sea views. The rooms are nice, although I would certainly not classify them as 5*. Bathrooms are in ok condition. Linens are poor quality, as are toiletries. The rooms were not cleaned well and we often had to remind to have them serviced. When we notified the hotel that the bath hook was ripped off the door in one of our bathrooms, the staff expressed concern and did nothing to fix it.
We dined at the beach restaurant our first night and the food was quite good. However, service was terrible and honestly the worst service we have ever experienced at any restaurant. Our server made several errors and while management apologized and took some drinks off our bill, the experience was poor and still costly.
We also booked a private boat for the day and were disappointed with the captain - Azimut boat with owner, Jean Maud, and his unwillingness to meet our request to travel to Monaco. We booked the boat through the hotel, so it was verified by the hotel. Jean was grumpy, argumentative and the unpleasant experience cost us nearly $5,000 for the day. We cancelled our next boat day with him and still had to pay 800 EU for the cancellation. The hotel did offer us amenities at the beach to help compensate for the costly charges and poor experience. We were grateful for that and appreciate Luca's efforts to make it right.
Overall, we felt that the cost did not match the quality and our expectations were far from satisfied.

We didn’t stay here but had lunch twice. The first time I was on my own and got the salad nicoise- it was fine and the tuna served was straight from a tin (menu said bluefin but I’m not sure). Ate again with my husband and two sons a week later - got the Niçoise salad again - tuna was gone off- foul tasing and smelling (it was dressed in something other than the previous weeks tinned tuna). I suspected it was vacuum packed of sorts. Included in the tuna was what looked like plastic but what I was told was garlic skin !! No apologies just took off the tuna and charged full price !! Very very disappointing

Stayed in a panoramic view room. View from the hotel is beautiful but this is not a 5 star hotel. 5 star prices with 2 star rooms.

Bathrooms are extremely outdated and unacceptable for a hotel charging the room rate they do, the double beds are simply two singles pulled together with no topper, you have to pay for sun loungers, pay for beach towels, pay for coffee pods and the service within the bars is non existent.

A very disappointing stay. Its lucky the view is so nice!

During my recent stay at the Hotel Belles Rives in Juan-les-Pins, my experience was marred by a series of disappointing incidents that showcased a lack of professionalism and attention to detail. From the faulty air conditioning to the unsatisfactory dining experience and negligent checkout process, this hotel failed to meet even the most basic expectations of service and hospitality.

To begin with, we endured two uncomfortable nights in a room with a malfunctioning air conditioning system. The suffocating heat made it nearly impossible to get a good night's sleep, greatly impacting our overall experience. After two days reporting the issue, the hotel did take action and moved us to another room, but to our dismay, it proved to be even warmer than the first. This left us searching for a solution to escape the stifling heat and find relief.

Incredibly, the hotel's response to our discomfort was to provide a small fan. However, this makeshift solution was far from satisfactory. The fan barely functioned, and to our surprise, it didn't even spin. Its ineffectiveness was astonishing, considering the hotel's stature and the premium price we paid for our stay. It was clear that the hotel's approach to resolving the issue was inadequate and showed a lack of concern for guest well-being.

However, the inconvenience and discomfort we experienced during the initial two nights were still a significant drawback.

Furthermore, our dining experience in the terrace restaurant was far from pleasant. The service was rude and lacking in basic courtesy. The staff seemed disinterested in attending to our needs and appeared more preoccupied with their own conversations. To make matters worse, the food itself was mediocre at best, and the prices were unjustifiably high. It was a disappointing combination of lackluster quality and exorbitant prices.

The final blow came during the checkout process. When we approached the front desk to settle our bill and arrange for assistance with our luggage, we were met with indifference. The person at the front desk simply stated that they were too busy to assist us, leaving us to handle all our luggage from the room to the car ourselves. This lack of assistance and disregard for basic customer service was the epitome of poor hospitality.

In conclusion, my stay at Hotel Belles Rives was a string of disappointments and frustrations. From the faulty air conditioning to the rude service and overpriced mediocre food, it was clear that this hotel did not prioritize guest satisfaction. The negligence displayed during checkout further highlighted the lack of professionalism and care. Although they did address the air conditioning issue by moving us to a different room after the initial two nights, it still does not excuse the overall shortcomings of the hotel. I cannot in good conscience recommend Hotel Belles Rives to anyone seeking a pleasant and enjoyable stay in Juan-les-Pins.