Hotel Croisette Beach Cannes Mgallery

The service at the hotel was horrible. We had two rooms for our family. The first night my husband, my three year old and I were given room 201 which is outfitted for people with special needs. While I appreciate the need for rooms like this, I don't appreciate being put into the room because of its continuously flashing fire/emergency lights. The lights were on all night making sleep impossible. To make matters worse, when I called to have the fire lights looked at, the person working in reception, as well as the security guard who came up to inspect, seemed to have no idea why the lights were flashing. The next day I learned from the reception that the flashing lights are normal. Why play a game and pretend that the lights are a surprise!!! The bathroom also had a shower with no walls so when we took a shower, the floor got wet, no matter how hard we tried to keep it dry. This caused my child to slip and fall and hurt herself.

Next, after several conversations and effort on my part, we received approval to change to room 301, but even this was a debacle. I was very upset when I came back to my room at 6 pm and thought there was no resolution to my complaint. I went down a 5th time to have a discussion. At that time I was told by the man working at reception that he supposedly tried to contact me about the change. This is hard to believe because my phone was working the entire day and there was no record of any phone calls being made to me. In addition, my husband returned to the room at 4 - two hours prior to my final conversation with the gentleman - and he never received a phone call to the room. Because of the lack of communication, we put my daughter down for a nap in room 201 and she was still sleeping when I learned that our room change was OK'd. Because of the delay and her nap, we could not move before she woke up. My husband then went down at 8, as we left for dinner, to notify the front desk that our bags were packed and could be moved. However, nobody moved our bags after we left. When we returned at about 12 a.m., the only person working was the security guard who had no idea that we had to move rooms. We had to wait 10 minutes for someone to finally return to the front desk. She also seemed clueless about the move. Finally, she saw that we needed to change rooms, but did not offer any help for our bags. I have had back surgery and cannot lift heavy bags and my husband is scheduled for surgery on Tuesday and is not allowed to lift heavy bags. Nevertheless, we moved the bags ourselves at what was now 12:30 a.m. because we had no other option. When we finally got to the room I saw that the child bed had not been made so I needed to have someone come up to prepare the bed and bring us pillows for her. The issue was not fully resolved until at least 1 AM. Totally unacceptable that it took one hour and that we had to move our bags ourselves!!

I finally thought that we would enjoy the rest of our stay in the hotel, but I was wrong. The room we moved into was hot and never cooled off. I turned down the temperature on the thermostat, but it never changed. The temperature fluctuated between 22.3 and 22.9. We could not sleep. Even my 3 year old complained about the heat. I notified the front desk about the problem several times but the issue was never resolved. I doubt that they even bothered to have someone look at it. My other kids in 212 also complained of the temperature and had no resolution.

In short, the stay and service was HORRIBLE. The only pleasant thing about the hotel was the mattress and the Clarins product, but this is not nearly enough to get me to step foot in another Accor hotel. I will be telling everyone to stay away.

Worst experienced I ever had in my life as business & frequent traveller around the world.
During my arrival at this hotel and upon check in all bed sheets where extremely dirty and covered with blood. Bed was made perfectly with the used sheets. Seriously? Have never wrote a review but this time the above excided any limits and the managment took zero action. it is sad for such a big group!