Novotel Centre

Booked a room via booking.com but didn't check what kind of parking they offered for my car. When I read disturbing reviews on Google maps about the public parking place nearby I asked for cancellation politely via the booking.com platform 3 days before we would stay in the hotel. I also called the hotel personally after the automation refused my request. This was also rejected. I simply don't understand why this would not be possible 3 days before a visit. It seems the commercial activity wins from politeness and friendlyness. Anyway I have escalated to booking.com a last time. For sure we won't be visiting independent of the final verdict. For others reading this review: if you want to take excellent care of your loved ones and possessions like your car. Find another place to sleep and park. Safe trip everyone.

Avoid this hotel at all costs!

When we arrived at the hotel location we were greeted by a group of very intoxicated homeless people that were camped by the main front door of the hotel. They were there for the whole of our stay.
We then parked our car in the underground car park which has a sign for the Novotel guests right by the entrance. We then went to checkin where the receptionist was very unwelcoming and verging on rude. After checking in we went to collect our bicycles from our car, as were then on a cycling trip. The hotel said it would provide a secure lock up room for the bikes, however the secured lock up was hardly secure at all and was easily accessible so we decided to keep our bikes in our room.
When I went to the car to get the bike it had been stolen.
I went straight to reception where they could not be less helpful saying the car park was not there responsibility and run by a completely separate company, even though they took payment when we checked out for parking!
The room must of previously been a smoking room due to the smell and the brown outline on the wall of where a picture use to hang. The bathroom was disgusting with multiple cobwebs dust and dirt behind the door. The sofa bed was not flat at all and very uncomfortable.
The lack of service, compassion and empathy from the reception staff was the worst I had experienced in any hotel and I believe there must of been thefts of this nature happen many time before at Novotel Metz Centre.

I re-iterate AVOID THIS HOTEL AT ALL COSTS!