La Bastide de Saint Tropez

I am writing this letter to express my utter dissatisfaction and fury regarding the abysmal management at your hotel. I cannot emphasise enough the sheer disappointment and anger I feel towards your team's complete disregard for customer satisfaction and their remarkable incompetence in running a respectable establishment.

First and foremost, the lack of professionalism displayed by your management team is downright shocking. It is evident that they have absolutely no understanding of how to handle even the simplest customer inquiries or complaints. ​Upon the check in, the guests faced the most disrespected attitude from the management team when the guests were trying to request an early check-in. The similar issue occurred when asking to request a late check out due to unforeseen health issues of one of the guests. It was kindly asked to grant an extra 30 mins to ensure that the guest would feel fine and ensure that the health condition wouldn't deteriorate during a route back home.

Every time​ the guests approached them with a concern, they either dismissed or gave vague and unsatisfactory responses, demonstrating a clear lack of accountability. Such behavior is unacceptable and tarnishes the reputation of your hotel.

Furthermore, it is concerning to witness the incompetence of your management team in resolving issues efficiently. On ​the day of the arrival, guests faced problems with the room allocation, where the room initially booked was not available upon arrival. ​When making the booking online on the official website, the room description had the photographs of the junior suite attached with only one particular room. This created the expectation that the room would match the photographs that were placed on the official website. To the guests' greatest dissatisfaction and amazement on what they saw of the actual room that was assigned to them.

​Requesting help and trying to figure out the most favourable solution to both parties, the customer services and management was reluctant to help this problem. This forced me to waste my valuable time arguing with your inept staff​, who seemed to have no concept of how to handle such situations​ and placing me on a 30 mins hold when asking to speak to the manager.

Moreover, the lack of proper communication and coordination within the management team is truly astonishing.

Given the exorbitant prices charged for a stay at ​L​a Bastide Hotel establishment, ​the guests expected a level of service that matched the price tag. However,​ the guests ​w​ere met with nothing but disappointment and frustration. It is my sincere hope that you take this complaint seriously and make the necessary improvements to rectify the situation.​ I highly advise not to consider this hotel if you wish to have a pleasant stay in St Tropez.

We were robed. Everything. Guard was sleeping. Dogs were sleeping. AC out of order so we had to keep windows open. Many rooms were robbed we were gassed all arranged with hotel next day they couldn’t be less helpful. And even without the robbery the stay was the worst I experienced in St Tropez