Langley Hôtel 2100

One of the worst hotel experiences I've ever had. We booked a 3-night stay at Hotel Tignes 2100 from April 17–20, but due to heavy snow and road closures on April 17, we physically could not get to the hotel. Public transport was shut down, and the only option was a €200+ Uber. We had no choice but to stay in Bourg Saint Maurice that night. When I reached out to ask for a refund for the night we missed, I was met with a cold and dismissive email from Remi Grandiere, the hotel’s online sales manager. Instead of even acknowledging the situation, he told me to "take this case with your own insurance" and insisted it wasn’t a force majeure, because technically the road reopened at some point and “other guests succeeded to come.” I followed up to explain why we couldn't make it despite that, and never got a reply. That was the entire response. No empathy. No attempt to understand. No professionalism. The rest of the stay was fine, but the way this was handled left a terrible impression. It's not just about the money, it’s about how guests are treated when things go wrong. In this case, it was handled terribly.

We have stayed at this hotel as a large group (12+) for 3 previous years and although we’ve had minor issues, they were not of concern to stop us returning for our 4th holiday at Tignes2100. I would say based on a large group who are pretty easily pleased and our previous experiences to compare, this is a fair review. We are not normally ones to complain for no reason. The hotel is perfectly located and has a nice modern interior, so this years experience is disappointing. Rooms - Yes, they are very small, the en-suite is a glass screen door that doesn’t provide privacy and the room facilities are basic, no tea/coffee, but there is a hair dryer. We accept that as we don’t spend much time in the room and they are clean, cosy and have a comfy bed. Ski Room - This is small and chaotic and best avoided around 9:00 ish when lifts and lessons are starting. I would also recommend using a personalised strap to stop others taking your boots or skis as this does occur with the chaos. Restaurant - This is the major issue. It is very clear there has been a change in management from previous years and it’s not working. The restaurant is absolute chaos but those in a couple may not have experienced the same. Jackie (not sure how the same is spelt sorry) is the manager and appears to be out of her depth at managing a busy restaurant. We visited other bars and restaurants in Le lac and food was served prompt, warm and without knowing what people were ordering from a large menu. The complete opposite to Tignes2100 who took orders from a small menu, confirmed order before serving, and still got it wrong when bringing to table. Other issues: 1. We sat and watched as outside guests came in and were seated before hotel guests for dinner. We were told a max of 20 outsiders were allowed but that was clearly not the case and confirmed when speaking with others. 2. There’s a long delay between courses because there’s not enough staff to cope with a full restaurant. 3. The food was always cold and at times not edible. I’ll normally eat anything put in front of me but there were some strange combinations of food on this occasion compared to previous years. Plus there was only a couple of options for hotel guests. 4. Every morning was a different issue regards breakfast. The options are very limited so when something is not available it causes more of an issue, Kettle broken, no yogurt, coffee empty, milk empty, cold food, no cups, no cutlery, tables not cleared. 5. The evening meal orders must be placed by 10:30am but there is not always a member of staff available to take your order at the restaurant point, so when you speak to reception to place your evening order, that never appeared to be communicated between staff so orders were wrong most nights. 6. One young male member of the restaurant staff in particular was very patronising, unaccommodating and needs training or moved on ! You don’t tell a customer that they are lying or refuse to assist. I won’t n

Hotel looks the part, nice looking and has all you need close to lifts. Food and service however is shocking, hot breakfast selection stone cold daly. Extremely slow service at evening meal, numerous nights food cold, one night had chicken and came out uncooked twice so ended up not eating that evening, Ordered a pizza after coming off slopes one day, after an hour (not an unusual wait for hotel) asked how much longer to discover that the order had not gone to kitchen and they had now turned pizza oven off. Reps and manager were aware of our concerns and I am fully aware we were not the only guests experiencing the same issues., Total shame as have stayed here before and had an amazing experience, however definitely not the same.