Paradise Hotel Corfu

This hotel deserves NO MONEY from anyone! The day previous to our last, we had arranged for a late checkout and paid the €50 charge (yes, disgraceful amount) for this and were told we could keep our room until whenever we wanted. Around 4pm on our last day, by the poolside, with the entire hotel witnessing, we were RUDELY accosted by the receptionist with whom we organsied the late checkout the previous day. We were shouted at that they had been tyring to locate us all day as we did not vacate our room and so the housekeeping had cleared out our belongings and put them in another room. She shouted at us that she told us we were to vacate our room and use another on the ground floor for late checkout. This was the first time we had knowledge of this! It was her word against ours but clearly there was some misunderstanding. The way this was dealt with was disgraceful and completely unprofessional. No one had been looking for us the entire day as we were poolside since 9.30am. NEVER should this rude female have come to the pool shouting infront of all the other guests, causing a completely unnecessary scene and huge embarrassment, other guests even approached to ask what had happened. It was mortifying and we left the pool on account of this. On locating the room we were assigned for late checkout we then found our belongings had been dumped into black BIN BAGS!!!! We then spent around 30 mins trying to collate our items and account for everything. The room itself it was nothing short of disgusting (see photos) To charge €50 for this is Robbery......NO air-conditioning, NO hairdryer, NO fridge, a shower that blasted water at a painful speed soaking the entire room, ants everywhere and walls and doors with missing pieces. And then to top things off there was a power cut so the bathroom was in complete darkness, having to shower by the light of a phone torch, which in turn drained the battery and we could not recharge as there was no power. How this hotel have the audacity to charge €50 for this is beyond me!! Top top matters off I emailed this hotel to log a complaint about this entire situation and was basically called a LIAR, they "did not agree with any of my comments". Hence this review to warn people. My travel provider has also been contacted to inform. DO NOT go here, they do not deserve a penny from anyone, they do not care about customers or customer service.

The hotel owner was extremely rude (their wifi is very unreliable and we asked about it, he said we could move to another hotel), the outlets near the bed didn’t work, and it took 10 minutes to get hot water in the shower. The rooms are large but the area isn’t amazing.

Having stayed in this hotel for a week I am extremely surprised it was able to garner a rating of 4.4 on TripAdvisor. I've never left a rating on TA less than 5 stars but felt that people ought to know what we didn't. We are not luxury hotel stayers and we were well aware that this was 3* accommodation before going, but we were really disappointed by the hotel to the point where we actively avoided spending time in it. Pros: * Pool area was nice, tidy and quiet * Rooms were clean, cleaned every day * Staff were friendly in our limited interactions * Close to Gouvia town Cons: * The bathroom was ludicrously dated. We couldn't be in it at the same time. Shower over an old bath and a shower curtain, old fluorescent lighting that makes your eyes ache * The worst storage of any hotel I've ever stayed in. Seriously, it was genuinely unacceptable. Two bedside drawers you could fit a book/tablet in and a open wardrobe with one very small drawer. We were unable to unpack and had to live out of open suitcases (we had to move the room chair to the balcony to accommodate this as the room was so small). * Walls were so thin I could hear next door snoring every night, and anyone walking up the corridor speaking at normal volume would wake us. Old school key in wooden door for entry, which doesn't shut behind you. Again, unacceptable for 3*. * Breakfast was basic at best, little fresh fruit and tea/coffee was poor. * Bring a hairdryer, unless you want to spend half your holiday wrestling with the one on the wall. Asked at reception and they couldn't provide one.