Princess Hotel

Booked the hotel through jet2 and paid alot of money, the rooms are very dated, handles changed on doors but still left the old holes, they have painted the bath and the plug holes and there are runs in the paint so not a very good job, I think just to make the bath look cleaner,! the rooms on their own website are much nicer and more updated, but when another guest asked, they were told that jet 2 got an allocated number of rooms, and these seem to be the old ones, unfortunately. I looked on their own website before booking and saw these nice modern rooms, so I thought the rooms may have been updated, but jet 2 were a little behind on updating their pics, but no, unfortunately not the case, I did not bring a hairdryer as it stated hairdryer in the room, this is from the 60's I think but I tried to use it and it fell apart ! As you can imagine, we are not very happy with the room, and the balcony is tiny, 2 chairs and a table, but it's that small you can't actually sit on them!. The hotel itself is nice and the people are freindly, when asked for a move to a room with a bigger balcony they took me to another room to another couple who wanted a swap for the same reason the room was even smaller so we were told they would see in a few days, so let's see !

This hotel is false advertising its rooms on its website , our room was old , with seriously old battered furniture, a bathroom that had the bath and toilet painted in some strange paint that was peeling - not what I would call a “refurb”. The balcony was tiny, myself and my husband could not sit on the balcony together. The bed was okay and the pillows were comfy. The air con was okay. The tv Ariel was broken. I went to reception straight away to say this is not what is shown online, she told me come back in the morning and speak to the lady on reception. So that’s what I did…I have never encountered someone so RUDE before, she told me the photos on the website are in black and white and that’s why they look different….no the furniture and whole style is different. She told me be happy with what I have, I said I would be had I got what I paid for. She just kept laughing at me whilst talking in Greek on the phone at the same time. There is ZERO customer service or customer satisfaction at this hotel, they literally do NOT CARE!!!! and apparently find it rather funny. I messaged on booking app and had a couple of reply’s but nothing was actually done. I also told her our tv doesn’t work she said none of them do - tried to explain it’s because of broken Ariel. I don’t care too much about that tv as we didn’t use however when we mentioned late one night to bar man the next day it was fixed and shock horror it worked - I knew she was lying. Vile woman. Breakfast is vile - enough said. Pool is nice, sun beds are not comfy. Barman was lovely and so were all the other staff we encountered. I won’t return to this hotel in the future. It is a shame as it looked so lovely on line however the outdated rooms , advertised as different and updated , and that horrible lady lets the place down massively!

My wife and have recently stayed at this hotel having spent a week here in June 2022 and what a disappointment this 2nd visit turned out to be,,the room (room2) had a permanent fowl smell about it, was in bad need of refurb,the shower room was held together with bathroom sealant and whatever else they could have found,had broken tiles,rusted patio door catches,dodgy wiring an that's the room, breakfast was the same egg based slop every day,the pool areas appear to have been shallowed considerably and the over hanging tree has disappeared so take no notice of there online pics ,this is regarded, in there opinion as a luxury hotel,it is far from it, maybe 20 years ago,,we eventually got another room after 3 days? Better but only marginally , definitely not going back

Just recently spent 11 nights at the princess hotel , never again . The rooms are not same as they show on line very small and the balcony is to small to sit on we had a ground floor terrace which we never used as it looked what it was disgusting . The cleaner barely gets round to clean your room and when she does you don’t know she’s been in , the breakfasts were falsely advertised we never saw a full English breakfast just cake tinned peaches and toast with some sort of egg flan , the woman that worked the bar in the day was constantly trying to short change you . On the plus side the pool was well maintained and very cool which you needed , the night bar man was the only one that I thought was friendly . Enjoyed our stay in kefalonia we will definitely be returning but never to that hotel .