Argo Boutique Hotel

We stayed here for 7 nights, and although 6 of them were enjoyable, the first 24 hours was simply not acceptable….

- we had booked an expensive room that included a steam room (as part of a large shower room), and a plunge pool (which was in the room)
- as soon as we got into the room the smell of chlorine was much stronger than you’d expect, and the room felt hot, so we adjusted one of the Air Cons (albeit one was not working, and neither was the humidifier)
- we also did not have hot water on the day of arrival, nor the next morning
- the WiFi was not working, but it did after they reset things
- the coffee machine was broken
- one of the tv’s did not work
- the room also felt ‘old’ and not well maintained, it was not what we expected considering the cost

So we raised these points, and we expected customer service levels that reflected the cost of staying at such a hotel. One lady was good, however the owner came across as rude, as did the lady asking for room details at breakfast (a real lack of customer service levels). At lunchtime on our second day we were shown a different room type, which was marginally cheaper, and we moved rooms, however there was no apology given to us at any point.

The new room was so much nicer, it was a 5/5, the very opposite of the old room, as this one was well maintained, and felt modern. On one level was the normal amenities + balcony, and then upstairs was a bath, and another balcony that included a hot tub. We really liked it, and it was a relaxing room to be in.

Unfortunately the first 24 hours, the volume of issues faced, and how we were treated, and then how the owner tried to rush us into the new room (after her colleague had literally just said we could move in the morning), whilst coming across as rude, was an awful start. Such a shame, as our experience post that was positive, however the first 24 hours was impactful, and you cannot treat customers like that and expect a positive review.

It was ok I guess.. The jacuzzis on the rooms were perfect. It didn't actually felt like a 4star hotel tho. :/ I think it was a bit overpriced for what we actually got.