12 Months Luxury Resort in Tsagarada

Got sick and couldn’t make my booking, called to inform them I wouldn’t make it and if it was possible to reschedule, without any expectation, and while they were polite on the phone, they never called me back like they said they would. Shoddy service.

This place was cute but the rooms were kind of weird. There was no privacy because the bathroom was in the room with no extra door dividing it. Our room was very hot and there was no way to control the temp because the floors were heated. The grounds of the hotel were really nice and the restaurant was also nice

We enjoyed 3 nights at this hotel at the end of September 2024. Good location with some fabulous beaches nearby. The hotel recommended Milopotamus, which was charming. But we preferred Plaka at Agios Ioannis, where you can drive almost down to the beach and park in the hotel car park. The hotel itself was comfortable, especially the bed, but sadly there were too many negatives for us, and we would not recommend this hotel: 1) the staff were universally charming, but apart from the Albanian maintenance man, seemed to confuse this with customer service. The latter was sadly not what we expected for a 5 star resort. For example there were no cushions on our outside furniture, which were uncomfortable. We asked for some, but it did not appear. Also we had real difficulty with getting the hot water in the basin to work because the tap was very modern and over complicated. It also worked in a different way to the shower tap. It took us the best part of the day to get this explained to us, with one receptionist getting a bit irritated when we kept complaining, although she herself could not get it to work. The Albanian maintenance man was doing repointing on the wall outside our room. We were woken every morning by the chip chip of his hammer. 2) breakfast was very poor. Over stewed filter coffee which tasted like dish water, with Cappucino or Americano charged extra and not very good. Very little choice of Fresh Fruit. Eggs poorly cooked and ultra-processed bacon, sausage, cold meats and cheese. Stale bread. 3) the gym equipment was tired and in our view the weight machines were dangerous, with very loose wires. 4) although we had a junior suite, with separate sitting area, there was no TV in that area, you had to lie in/on bed. 5) the toilet was right next to the bed, in line with the head of the person sleeping on the right side.