Miraggio Thermal Spa Resort

The hotel facilities are very good, the rooms, the swimming pool, and the beach. Service is also very good. The problem of the hotel , is the quality of the food. The food quality is not of five star hotel and not even two stars. The buffet dinner and breakfast is one of the worst we ever had. Also the restaurants are less than average. After two days of the buffet and two restaurants we tried and needed to add money , we asked to cancel the half board and eat outside (which was great Greek food) , the management of the hotel refused to return the money for the days we didn’t eat at the hotel. They charge you for everything, even kids club, spa ….and will never agree to refund for problems the hotel has.

It’s a horrible hotel it’s the biggest scam the food is horrible don’t go there it’s really very bad we was there 10 nights and it was extremely bad

We check-in at the end of May. Not a very busy period, never had been here before, and eventually we got the last room on the floor; very close to the delivery and garbage area (I could hear every morning at 6 the trucks and their disturbing sound). Disaponting,… nr.1.
Balcony was full of ants and all the premisas full of flyes; when we adressed the issue to one of the restaurant managers at the pool, he said: “this is nature”. Innaceptable!! Flyes all ofer the food and our bodies. Disapointment,.. nr.2.
One morning, wife goes to the breakfast restaurant and tries to get a plate with cakes in order to enjoy in the room with the coffee (nespresso machine - but some mikey mouse coffee because they do not serve nespresso coffee in the room). Surprise: she gets stopped by the resturant door and told: it is not allowed to take food out of the resturant. Disappintemnt,.. nr. 3.
Food quality and variety at the breakfast restaurant is maximum acceptable, not to say poor,…
The only area where the hotel comes close to its five stars rating is the Front Desk; there is the only one department wich seems trained and ready to live up to the expectations.
BTW, bathrooms are lacking the shelves, towels are too few,.. the balcony was never sweped, ….
The general impresion is that the property is lacking management,…sime of the people are doing their jobs, sime simoly do nit care; and this is because the managemt is absent or they do not care,…
Aa,.. not to mention the garage,… complete disaster; dirt, dirt and dirt, all over the place,…
Looks like no standards and no procedures in place; Huge disapointment for a five stars hotel,…
(Decent food, however, good service in some areas).
Also, one day at breakfast, 10:40, the restaurant manager comes by and let us know that they close at 10:30 and we have to finish our breakfast; I mean,… in what kind of world we live in!? Was I supossed to stand up and disapear,…!?