Mercure Bergamo Centro Palazzo Dolci in Bergamo

Friendly staff, comfortable and spacious room, nice view to the Citta Alta, 2 minute walk from the railway station, 2 minute walk to town centre. Lovely breakfast with a wide choice, including crispy bacon and nice scrambled eggs. Recommend for a good value for money break in the beautiful city of Bergamo. Plenty of nice restaurants nearby for an evening meal. We used the Bruschetta and the Osteria Valenti di Marco Maffeis. Both were excellent.

We were in Bergamo for family reunion over the Xmas holidays. Staff was very welcoming and gave us rooms next to each other. Hotel has great location - next to downtown.Breakfast is amazing with variety of choice.Rooms are spacious and comfortable. Overall good value for money.

Good location, great size rooms and bathrooms. Breakfast was also ok, good selection and standard. Even though we had a corner room over a busy junction, the sound was not noticeable - good sound insulated windows and walls.

The juice in the lobby is for sure a nice touch.

The bathroom was extremely spacious, but supercold. The heating was broken, and also you needed to wait good 20 seconds for the water (both, sink and shower) to get warm before you could wash.

The hotel toilet (the one in the lobby) was EXTREMELY dirty and wet.

Our stay at Mercure Bergamo was a mixed experience, defined by its high potential and an unfortunate operational shortfall.
On the positive side, the hotel’s location is truly excellent, making it incredibly convenient for exploring the city. The rooms themselves were lovely—modern, impeccably clean, and very comfortable, providing a great sanctuary after a long day. Furthermore, we must stress that the staff we interacted with were genuinely nice and helpful.
However, the major issue was clearly understaffing. It was obvious that the small team was handling an overwhelming volume of tasks due to the high demand from guests. While they always tried their best to assist with a smile, the long waits for check-in/out, room service, or simple requests were noticeable because they were constantly overloaded.
This is a four-star property with a five-star location, but the service speed reflects a two-star operation purely due to the lack of adequate personnel. Investing in more staff would make this hotel truly outstanding.

I recently stayed at the Mercure Hotel in Bergamo and had a wonderful experience. The location is perfect — right in the city centre, within easy walking distance of restaurants, shops, and the old town. The service was excellent throughout my stay; the staff were professional, attentive, and always ready to help with a smile.

The rooms were spotless, very comfortable, and impressively soundproof — I hardly heard any noise from outside or the corridor. The shower had great water pressure and was modern and refreshing after a long day of exploring.

Breakfast was well organised; the area is compact but cleverly arranged so there’s enough space for everyone to sit comfortably. The variety of food and coffee quality were both very good.

Overall, the Mercure Bergamo offers a great balance of comfort, convenience, and service — I’d definitely stay here again.

Great place for stay. Bus station and railway station are 5 minutes walk away. Easy to get from the airport Bergamo.

Nice breakfast
Good location
Room is clean
Receptions are friendly

great location in Bergamo, we have stayed here twice now. The buffet breakfst is good, and the rooms are nice

Good and clear 👌👌👌

It is very close to the Bergamo station, a 5-minute straight walk from the station. The amenities are simple (body soap & shampoo and a cotton bud). The room we booked was 16m2, but we felt more spacious. The staff were very kind, and the stay was pleasant.