La Conchiglia Resort & Spa

Arrived late as plane delayed reception told us to go straight to restaurant for food, staff clearing away as it was after 9pm, only able to eat what was left went back to reception to be allocated room and had to find our own way in the dark with no help from staff.
There where no lights outside our room, very little storage when you are there for 2 weeks. King size bedframe and a double mattress on top so have to be careful you don't catch yourself on metal bedframe. Safe in room broken 3 days to be fixed, no kettle 4 days to get one,toilet seat broke 3 days to be fixed, hot water only if you were lucky, no telephone in room no information in room ie.fire safety or map of the complex, no airer as we noticed everyone else had them. Olga the rep was only happy to sell trips but not to help you with complaints food in restaurant was OK but repeated all the time, only one place to eat unless willing to pay extra. Staff where very helful and hard working. While we where there hotel decided to put up notices such as if you leave sunbed for 30mins your belongings will be removed,and then later in the holiday new notice that says no sunbed to be used till sfter 8.30am, no glasses by the pool but bar kept serving in glasses dangerous.Definitely not 4 star as tui advertise, we never usually moan but in this case for the money we paid was not worth it.We will think again before using tui in the future.

I arrived at the hotel on Saturday evening and experienced some confusion during check-in. The room I paid for had a beach view and was modern and comfortable, but the live music at the pool was loud and played until midnight every night. We requested a quieter room, but were offered a downgrade and told we had to decide quickly due to limited availability. The new room had an uncomfortable bed, and we could still hear the music. We received a voucher for the inconvenience, but it didn't solve our issues. Despite the hotel's efforts to improve our experience, including offering free massages and TUI offering a 200 pound voucher, the ongoing noise and discomfort persisted. The day trip we went on was enjoyable, and we appreciated the effort from the tour guide. The spa experience, however, was not as smooth as expected. The masseuse while massaging my partners neck was asking how the room was, feeling all over very threatening. My massage consisted of an awkward undressing infront of the masseause as he didn't leave the room and him undoing my bikini whilst on the table without asking, and after the treatments swiftly getting kicked out. The hotel overall seemed to be not ready for guests with contruction work all around the resort.

We rested for a week in this hotel from a Polish travel company. The first problem turned out to be with WiFi. Wi-Fi is only available at the reception and it is terrible, and the mobile Internet does not catch. A very poor buffet for a 4 star hotel. Very often we didn't finish eating or had lunch in the neighboring village. There were not always enough tables and waiters. There is no free drinking water. It is very difficult to get to the beach by a slide. In our week of rest, we did not swim. There were very big waves. Our room had a bathtub, lizards and ants that constantly bit us. And also a broken bed. There was no phone in the room.The bed in the room was broken. Entertainment at the hotel is very poor