Hotel Sofia

Terrible experience - this is the best description of staying there.

We arrived at night, the room looked not very bad at first glance but promptly it turned out that it is f.. trap. My friend got locked in the lavatory. The door jammed and there was no possibility to open it. Solid, wooden door, not easy to force without proper tools. They don't have night reception so I tried to call the person with whom we had been texting about check-in details. Several times - with no result. I found a telephone number described as - "night emergency contact". I called there more than several times. Hundred times. Nobody picked up the phone. Finally, it ended up with calling firefighters who arrived at 2 AM and dealt with the problem. Yes. Firefighters.

But it wasn't the end of problems with this room. It turned out that all pipes in the lavatory were clogged - in the toilet, in the shower tray. So we had a deluge there without the possibility even to have a pee. After a long travel in the middle of the night. We got a new room in the morning but only because I met a cleaning lady (a lovely person by the way) who called the manager or the owner (I don't know).

Nobody apologized or explained what happened. I've never met anything like that visiting many places in Europe and on other continents. Hotel Sofia is just exceptional.

The hotel is very well located, the cleaning is good but it has a huge problem that ruins everything: it is very noisy. The hotel is located in a building with other 2 establishments that I think are own and run by the same owners. The building has huge pluming problems that generate enormous noise from the bathroom that makes sleeping impossible. I was in room 205 and the noise was so loud that I did no sleep anything on the first night , I was then moved to a new room ( actually the workers private room) on the same floor in the Costanza hotel were the problem also existed existed.
The issue in known the the staff.
When I complained about the room 205 I was told by the front desk staff that no problem was found , yet when I was given the tour of the room at Costanza hotel, as soon as we walked in the bathroom the noise started in the pipes and the front desk worker nervously made a dash to the sink faucet and open it at which point the noice stopped!
The only thing that made this bearable was that this room was bigger and the door was better at insulating the noise ( room 205 had a sliding door) so the noise sounded as if someone was sleeping in the next room and was snoring heavily.

The worst "hotel" iv been
Its too noisy
The male in the reception is rude
(When i told him that the wifi in the hotel is not working he just said to me its my problem)

And you can hear all the noise from the street and the lobby