Park Hotel Bellacosta

Will not come back…

I wasn’t planning on writing a review, however, after a family member of mine, who also stayed in the hotel, did publish a review and received unpleasant letter from the hotel’s lawyer, I’ve changed my mind. In the letter, my family member has been accused of defamation, was asked to delete the review and publish an extremely positive review written by the hotel and/or the lawyer. This is NOT legal and EVERYONE has a right to freedom of expression. So here is mine based on my opinions and experiences. Based on other reviews online, it seems that the hotel’s lawyer sends such letters, when the hotel receives a negative review.

1) The ski room is very small and doesn’t have heaters for ski boots – quite outdated. The basement parking is also very narrow and difficult to navigate in.

2) The bar: cocktails are extremely EXPENSIVE. 13-15 euro for a G&T is expensive even in expensive countries. The bartender doesn’t know how to mix classic cocktails (e.g. espresso martini) and measures everything by EYE, so most of the time there is less than 2 cl in a cocktail and too little in a beer. We did point it out a number of times.

3) Again the bar: When ordering from the bar, you sign a ticket for every order. By the end you pay the bill for all tickets. Our bill was so high, we kindly asked to see the tickets. On a number of tickets from the bar, additional drinks were added – the tickets stated 2 + 2, however it seems strange that IF we ordered 4 drinks, the ticket did not say 4, but 2 + 2. No additional signature was on the tickets, therefore in my opinion additional drinks were added after making the first order without a signature.

4) The reception staff is extremely unpleasant to the guests! Not only to us. We were met with rude comments and comments in Italian to other staff members behind our backs. We felt very uncomfortable.

5) Rooms on one side had a nice view, but rooms on the other side had NO VIEW. There was a huge hill/wall in front of them, only around 2 meters away from the balcony.

What has been VERY GOOD in the hotel was the food and the very kind waiters! The kitchen staff, waiters and housekeepers are friendly and do their jobs excellently. In my opinion, the reception and the bar workers ruin a lot for the hotel and therefore I would recommend staying somewhere else.

EDIT: FOR THE REVIEW BELOW I HAVE BEEN CONTACTED BY THE HOTEL'S LAWYER INSTRUCTING ME TO CHANGE IT IN ORDER TO MAKE IT SOUND POSITIVE.

We stayed in March 2024, went skiing.

The hotel, as of a building, looks nice, has a great view on the mountains. The other side view is limited by the hill, which is kind of a wall 2 metres from the balcony, so it’s good to go with a company who has a room with a mountain view to spend apres ski on THEIR balcony :)

What requires immediate imrovement is the ski room - extremely small, old, no heating available for the ski boots. The worst I have ever seen.

On the other hand, the food is AMAZING, both breakfasts and dinners. Very friendly waiters.

And now the tough part: bartender was the worst I have ever meet. When pouring beer into glasses he was leaving a lot of foam and was asked several times to pour the correct amount of beer. Whisky sour was amateur and not tasty. When asked for espresso Martini he used Martini (!!!) and Baileys, so after he mixed the ingredients the drink curdled… Was not drinkable, but the bartender noticed himself that the drink was not drinkable and prepared something else. When preparing drinks he did not use jiggers and put ice cubes to glasses BEFORE pouring alcohol. As a result, the amount of alcohol he poured was not the amount paid for, so instantly he was asked for correction here.

When it came to payment, the last day of our stay, we were suprised by both the amount of drinks on the check and their prices. EUR 13-15 per drink! This is VERY expensive. Our fault, we didn’t ask for the prices before ordering. We only assumed they „should” cost ca. EUR 10.
And about the amount of the drinks on the check… we decided to double-check it at the reception. When you order drinks at the bar and take them "on the room", you sign a ticket for the amount and drink ordered. And we saw several tickets with information „2+2” but none of us signed such „2+2” tickets. We were told „2+” was added afterwards upon our request (NOT TRUE), because we ordered 2 more drinks so the bartender added them to the initial tickets.
There was no point in discussing with the reception desk, because the ladies were inpolite, suggesting that perhaps we were not able to calculate how much alcohol we drank - can you imagine that…?! They kept saying that „here we have the tickets you signed” and were not bothering about what we said that we did not sign tickets in this form („2+2”). There was not a SINGLE moment they tried to support us, they didn’t even want to give us these tickets to hold them in hand! When I asked if I may take a picture of them, because I don’t have a copy of them, they even hid them telling that this a hotel’s property…. It didn’t work to say that the tickets are agreements between 2 parties and only one (the hotel) has a copy.
One lady at the reception desk was also swearing in italian in front of the quests which is not acceptable.

This is not about the money but about how we were treated at the reception desk when such an issue arrived. Of course, it’s a word against word, ours against the bartender’s, but the reception from the very beginning was unhelpful and inpolite, and against our demands. This was EXTREMELY unpleasant. And spoiled the whole impression about the hotel we had so far.
What is important to mention that not only our 2 rooms had such an issue with exagerated amount of drinks ordered. But only our 2 rooms tried to do anything about it.

Big sorry to the great equipe from the restaurant for such a review and poor rating - you were great :)