Hotel Caravelle Thalasso & Wellness

Lovely large room overlooking the sea. I also enjoyed the trekking experience and being able to get free bikes at the hotel was nice. The waiters in the restaurant are so hardworking and friendly.

They had a special event at the hotel during our stay which was a bad experience. We had to wait over an hour to be seated and we were treated like we should feel lucky to be there - like ragdolls. The food was bad.

The spa is so tiny and more a children’s playground than a spa. The pool isn’t heated so it was really cold to swim. Additionally there was some construction at the beach so we couldn’t even hear the waves.

The place is really dog friendly, also dogs are allowed at dinner. It’s also not clear what is included and what is not when you order drinks at dinner. You get the bill when you leave. We were happy to leave and we will not be returning even if the room was nice.

Nice location, on the sea front, it is nearer to San Bartolommeo than Centre of Diano Marina. Positives - nice room, side sea view, lovely shower, room very clean. Pools very good, especially the jacuzzi’s. Negatives - for me not a 4* hotel in terms of service and some facilities. Arrived around 21.00 hours, difficult to know where to park, no sign to say where reception is. No porter service to help with luggage. Check-in was very rushed, there was no warm welcome, I expect receptionist wanted to go home. No information provided whatsoever, re breakfast, use of facilities. Arrived too late for dinner, had to ask where we could eat, not given clear directions where to go. No greeting received from staff on arrival for breakfast or taken to a table . Breakfast is ok, not a huge selection, service is slow when ordering hot drinks, you have to get waiters attention, tables not cleared quickly. Food items not replenished Quickly. On 1 occasion there were no bread rolls. Staff are not overly friendly or helpful, look miserable, apart from the lady who makes the pancakes. There is no comfortable indoor seating area, the reception area and lounge looks messy. There is no poolside service provided, most hotels now you can order drinks and food from your sunbed. On checking out, again, there was no warm goodbye, thank you for coming, how was your stay etc. This is very much a hotel catering for Italians, not many staff speak or understand English. The only good thing about this hotel is the pool area and location.