Splendido, A Belmond Hotel, Portofino

It is a good hotel with an amazing location and stunning views. Facilities are also good, including the Spa, Restaurant and Pool. However, the service is average. Concierge's level is mediocre. They don't go out of their way to help you book restaurants or beach clubs, for example. I claim to be well travelled, and for the price one pays here, the service is truly below average.

I just wanted to share some feedback regarding my recent stay at the Splendido, A Belmond Hotel, in Portofino.

Overall, my experience was very positive. The refurbished room with amazing views was definitely a highlight for me. The check-in process was smooth, and the facilities were great. I'm also very grateful for the concierge who managed to arrange an incredible boat trip to San Fruttuoso. Additionally, the breakfast options were amazing, and the service was exceptional.

Moreover, I would also like to mention how much I enjoyed the tennis class I took during my stay. The coach was super friendly and professional, which made the experience even more enjoyable.

However, there were some negative aspects of my stay that I feel obliged to mention. Firstly, it was quite frustrating that the front desk hardly ever picked up or returned any of my calls, and when they did, it took at least three attempts to get through to someone.

Secondly, while the pool itself was beautiful, the pool attendants were often slow in attending to guests, particularly in collecting empty glasses left on the pool's edge.

Finally, we requested an extra duvet in the afternoon, but it was never attended to and had to go through the trouble of calling again later that evening. The staff who delivered it to us didn't seem very happy and mentioned that there is no housekeeping staff at night. Instances like these make it difficult to justify staying at a property of this standard.

Also, I would like to add that during my stay, I encountered some minor issues that I feel could have been easily resolved. For instance, the sink was clogged and we requested housekeeping to fix it, but unfortunately, they did not put through our request.

Furthermore, the shower temperature knob was broken, which made adjusting the water temperature quite challenging. I understand that these issues might seem trivial, but in a property of this caliber, I expect everything to be in perfect order.

I truly enjoyed my stay overall, but I hope this feedback will help improve the guest experience in the future.

Thank you for your attention.

Kind Regards,
Mohammad